Mattress Firm Boca Park
-
8700 W. Charleston
Las Vegas, NV 89117 - (702) 880-9200
Chamber Rating
Contact Info
- (702) 880-9200
- [email protected]
Questions & Answers
Q What is the phone number for Mattress Firm Boca Park?
A The phone number for Mattress Firm Boca Park is: (702) 880-9200.
Q Where is Mattress Firm Boca Park located?
A Mattress Firm Boca Park is located at 8700 W. Charleston, Las Vegas, NV 89117
Q What is the internet address for Mattress Firm Boca Park?
A The website (URL) for Mattress Firm Boca Park is: http://www.mattressfirm.com/
Q How big is Mattress Firm Boca Park?
A Mattress Firm Boca Park employs approximately 20+ people.
Q How is Mattress Firm Boca Park rated?
A Mattress Firm Boca Park has a 2.5 Star Rating from 2 reviewers.
Ratings and Reviews
Mattress Firm Boca Park
Overall Rating
Overall Rating
( 2 Reviews )Geoffrey Radcliffe on Google
The salesman, Phil, was very informative, encouraged me tot try a bunch of mattresses then was amenable to striking a deal. Overall a good experience.
David Jones on Google
We were up sold based on the 4 month happiness guarantee because getting a used mattress we would not be able to exchange/return it if we didn't like it. No problem, we spent the extra money thinking the security of it would be worth it. We were not told about the month long waiting period and not told about the $150 fee. The mattress was painful and we went back to the store a few days later. Phil was very confusing, charged us extra, said the box spring was better with the new bed but we should keep the old one, and this would offsetting the cost of the $150 return fee. He then went on to tell us how the box spring we had wasn't good (would have been extremely helpful to know BEFORE), so we got the new one. We begrudgingly paid the fee, mainly due to the confusing way Phil was explaining things to us. In the end, after calling the useless corporate level support, the district manager refunded the $150 because it was not disclosed to us. The district manager was helpful and easy to deal with and extended the return/exchange policy to the second mattress. We didn't like the second mattress and returned it paying the $150. We ended up paying MattressFirm $220 for a couple weeks of terrible sleep on terrible mattresses, basically just renting them.
What we are most upset about is the 100% satisfaction guarantee, the 120 day happiness guarantee, and same day delivery that is plastered all over their site and their stores. This is PURELY FICTIONAL and not meant in any way to actually be 100% anything. Words like guarantee and 100% don't seem leave any room for people to be upset and unhappy, which we are. I am sure their lawyers have done something so they don't get sued saying these things. These grandiose claims tricked me into spending extra money, which is obviously the point. Mattress Firm did not live up to these guarantees and acted like they were doing us favors when they half heartedly tried living up to these impossible claims. I feel completely ripped off.
I also asked about a mattress protector and after an elaborate sales pitch we bought it. DO NOT BUY THIS THING!! It is exactly like sleeping on a sheet of plastic. It is HORRIBLE!!!
Coming from out of the country, I expected better. I feel like I was taken advantage of and I feel like Phil was purposely not clear. I thought used car salesmen were the ones that have bad reputations.
PLEASE BUY YOUR MATTRESS SOMEWHERE ELSE!!!! MattressFirm seems to be an unscrupulous company.
Overall Rating
Overall Rating
( 2 Reviews )Write a Review
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