Discount Tire

Dan Lanning, MSSCM _{on Google}

Apr 7th, 2024

Let me begin with 2 items.
1. I have easily spent over $10,000 with Discount Tire over many years. This trend will likely not continue.
2. The staff at the store in question, particularly Sean and Garrett, are all respectful, patient, and professional. I nearly handed a card to Sean to offer him a job.
Those items out of the way. I avoided writing a poor review of this location from my last experience in late fall of 2023 hoping it was a one off experience. Today confirmed it was not. The previous visit, I had ordered winter tires and scheduled a 10am appointment for the install on the OE rims. I mentioned that I had an appointment upon arrival. After many back and forths with staff, my car wasn't taken into have the tires put on until well after noon, at which point staff looked to be in a panic and had all hands on deck to make it happen, which was nice to see, but should never have been needed. Management clearly knew it wasn't good and did what they could to kiss up.
Today, I had a 1215 appointment to swap back to the OE all seasons from the winter tires. I arrived at 1207 and I made clear to staff that I needed to keep things timely and was assured it would be. At 1245 my car still had not been taken back. I talked with Sean again, noting my need to be on time. My car was taken back at 1255, 40 minutes from when the actual appointment was. I didn't get keys back in hand until 128pm.
My question is for management and Discount Tire corp, why have appointments if you don't have the systems or staff to support keeping them? Prices are nice, but it's worth 5-10% more to go to a shop that will treat my time as important as my $.
If you want to reach out, this is my real name, look me up in your customer files and call me, but note apologies don't go far after it's happened more than once.
Update 4/9/24: Spoke with Manager Steve last night. Was impressed with his response and the care he communicated was clearly sincere to me. Will update again upon any further changes.

Joe Henika _{on Google}

Apr 6th, 2024

Always good, last couple years it's just been rotation and balance. In and out quickly.

Ihab Elshaer _{on Google}

Apr 2nd, 2024

Stellar customer service by Bob!

Dianna Dunn _{on Google}

Mar 30th, 2024

Takes awhile, very busy location but the employees here have always been very friendly and helpful. I've always been satisfied with the service.