Safelite AutoGlass

Kevin Smith _{on Google}

Apr 6th, 2024

Where do I even begin! This place is HORRIBLE! I only used this place because it is a guaranteed repair shop for my insurance company. I set an appointment with my insurance company after getting an original piece of glass approved from GEICO. Upon getting to my 8 AM appt, they want to charge me $400+ dollars because of the original glass. Even if I went to Tesla directly, I would have only paid $350 due to their per hour costs. So I called GEICO and they told me it was approved, and they didn't know why there was an issue. GEICO tried to contact the office, but nobody answered, even though there were 4 people in the office doing nothing. So I gave my phone to them and they spoke to GEICO and resoldved the issue. Safelight had the notes in their system already, but nobody zeroed it out to have it covered. So then to realize that they didn't have the original glass, it had to be ordered. Fast forward to my next appointment, today. I drop the vehicle off at 8 AM again, and they try to charge me $100 deductible. I explained it's Florida and it's a front windshield, and there is no deductible on a front windshield in FL. Finally he sees the "computer error" and fixes it. Second time there is an accounting error with this office. and within 3 miles of leaving, I get an email stating that my appointment has been cancelled. I try no less than 8 times to contact the office to find out what that was about, and eventually I get Safelight, but not the local office. I ask them what it was about, so she tries to contact the location, and she can't get through either. Come to find out, they still don't have the correct glass. Never have I been contacted by the local office where I have left my vehicle. If they had of called when they realized, I was only 3 miles away and could have come got my vehicle. The main office emailed the local office to contact me, and that was 30 minutes ago, still no call. HORRIBLE customer service. So I go back to the office, I walk in and the guy says, " Did they call you, we though we had the right glass?" I told hi nobody called and the the corporate office tried to call them. He then went to find my car, just to come back and say that the windshield is half installed. Nobody knows what's happening there. Then he said it takes Tesla's longer that a normal car, so about 12-1 pm, maybe sooner, and gave me his personal cell to be able to check on it, but he would call when it was done. 10 minutes later the technician calls, to ask me to unlock the car with my app, cause they locked the key card inside the car. Now I have the technicians number a swell. So 1 pm comes and goes, then at 2:30, because I didn't get a call, i try to call the office manager and the technicians phone 2 times each, NO ANSWER. I show up, and he acts like nothing is wrong. I ask about my car, and he says it's ready. I asked who is in charge of calling when its done, he said the technician. I told him of my 4 calls, and he was like, "You called my phone?" He picks his phone up that 12 inches from him and sees 2 missed calls. This place is VERY POORLY RAN! Please go somewhere else to get your windshield replaced.

Christina Mancino _{on Google}

Apr 5th, 2024

Awesome job

Todd Robert _{on Google}

Apr 4th, 2024

Nice folks

Steve Landuyt _{on Google}

Apr 3rd, 2024

Nice friendly people

Chip Brown _{on Google}

Apr 2nd, 2024

Had waited 4 weeks for another glass company to get my OEM replacement windshield. Called Safelite on a Friday and they had it installed the following Monday. Great work!