Mr Pool Inc

juan garcia _{on Google}

Mar 20th, 2024

Terrible customer service. Went twice to buy chemicals and never again. I wouldnt even give them a star.

Will Garcia _{on Google}

Dec 5th, 2023

Horrible service. Wouldnt help me over the phone because the customer in the store were more important. They also hung up on me. Coming from a customer service background that was absolutely horrible service. I am 1 hour away and was just trying to make sure that they had what I needed. Horrible horrible customer service

Robert Cotton _{on Google}

Oct 8th, 2023

Horrible attitude! They might be better if you're looking to spend a lot of money buying a pool, but I was just looking for chemicals. I usually go to pinch-a-penny, not even realizing that Mr. Pool was much closer, I did not even know they sold chemicals, I just thought they sold pools. I walked in and the vibe their just felt bad, grabbed the muriatic acid that I needed and walked to the counter. I decided to ask if they also test water, since they sell chemicals. I did not see any of the equipment around, like I see at pinch-a-penny. The lady at the desk ignored my question, a male employee, standing behind her, chimed in and said they did. Then I asked her if they could test for salt content too, since I had just installed the salt system, I wasn't sure if that was a common test. Again, she ignored my question and the guy answered again, but even he answered as if he were annoyed. Like I had asked too many questions or that I should have known that it's a common test. I will be making the longer trip to pinch-a-penny again.