Molly Maid of SE Davidson & Rutherford Counties

Johnny Allen _{on Google}

May 22nd, 2023

I contacted Molly Maid about a month ago to schedule a move out cleaning for today, May 25th. We set the arrival time for sometime between 12:30 pm and 2:00 pm. I received a call around 10:40 AM today from the cleaner asking if they could come early, which I had to say no to since I had movers at the house getting everything loaded. This person seemed quite displeased that they were not able to come early, but I explicitly said that another day would not work and that I would like to keep my originally scheduled time slot.
I called the general number before my time slot began and left a voicemail asking for confirmation that we were still on for the originally scheduled time. I did not hear back (currently 7:00 PM). After the originally scheduled window had passed, I reached back out to the person who had contacted me to see when they would be arriving. I was told they had another house they were going to do first and that they would then be over. I expressed concern about this since I had a carpet cleaner scheduled for 6:00, but they said they would be able to finish the carpeted area in time.
After the phone call, I received a text message saying My boss said that our schedule is until 5:30 and we will get there by 3:30 or 4 oclock and we wont have time to do the whole house. I immediately requested the bosss number, and spoke with her over the phone. I explained the situation and she told me that they would come and stay until the job was finished.
Around 3:20 PM, the cleaners arrived and began cleaning the house. At one point I made sure to point out a particularly bad area that required more attention on our laminate flooring. I went outside and at 5:30 on the dot, the cleaners said they had finished and left. When I came back in I noticed that the area I explicitly pointed out was still quite dirty and had not been totally cleaned so I had to redo it myself.
Overall, most of their cleaning was solid, but they didnt finish the job and instead made sure to leave right at 5:30. If I had not contacted the cleaners and boss, Im not even sure that they would have shown up! Im extremely disappointed with the level of service and professionalism displayed by Molly Maid and would definitely not recommend them for someone looking for a reliable cleaner. Service: Standard cleaning

You Have Something To Say With Wayne King _{on Google}

May 13th, 2023

Service: Standard cleaning Positive: Quality

Randie Shelton _{on Google}

May 8th, 2023

Service: General housekeeping

Miranda L Cade _{on Google}

Feb 22nd, 2023

Service: Moving-related cleaning Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Christina Phipps _{on Google}

Feb 6th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value