Hutch's Bicycles Klamath Falls

Kris _{on Google}

Sep 17th, 2018

They were helpful when my husband needed some quotes done after a bike accident they were very knowledgeable!

Shane Howard _{on Google}

Sep 15th, 2018

Terrible customer service. I came from out of state and my buddy and I rented two bikes to go ride the Spence Mountain Loop Trail (which is a blast) and had no noticeable problems with the bikes on our ride. When we came back to return them we were asked if there was any issues with the bikes and we told them we had not had any problems. After putting the bikes on the work stand the guy behind the counter informed us that both bikes had "out of true" wheels and it would be an additional $30 a piece to true them on top of the $55 per bike rental fee. I understand bikes needing wheels to be trued up, I true all my wheels on my personal bikes myself as part of regular maintenance and these wheels were not so out of whack that I noticed it riding the bike. The best part was when I questioned the charge the guy asked if we had "hit any big rocks" and I laughed and said "that's what happens when you ride a mountain bike". Ultimately we had signed a contract saying we would pay this extra amount but in my mind if the wheel needs to be trued up and is not bent this is just regular maintenance and I would have gladly paid for anything that I broke on the bike. I was planning on spending some money in the shop on some t shirts and stuff like that but after that bogus charge we just walked out. So if you are planning on hitting any big rocks or roots on a mountain bike you rent from them just know they are going to charge you for it and I would not even be surprised if they don't even true the wheels and the next guy to take out the bike gets hit with the same bs charge.