Compass Realty Key West

Daisy Smith _{on Google}

Nov 25th, 2022

Agent from this company, cold called me, expressing an interest in buying my property. I believe that is illegal.

Faither Wheeler _{on Google}

Oct 7th, 2022

Helpful staff

Michael Martin _{on Google}

Nov 26th, 2022

They changed us from a nice little cottage to a hotel type environment without making an effort to call.
Just sent an email
We spent time picking out what we wanted and had friend staying NG in the true man annex which was the original booking
They told us it was an upgrade because it had oxen view access to the room was limited through a slow elevator and had to go through the back because the door fob wasnt working nice dumpsters!
I travel and specifically wanted away from hotel type atmosphere and elevators. The place we wanted was empty all week. We couldnt find the pool wwwhich had no one there and the overpowering chlorine had my eyes burning for a couple of days I could go on and win tv didnt work and they made no effort to help us until Monday . It rates a 2 because
If thats what we wanted it would have been ok.
Never with Compass again.
Mike

ww.italianwifey - Marianne _{on Google}

Nov 15th, 2022

This is the first time I dealt with this realty company. We have stayed at Queen Emma under different ownership in the past. It's a fantastic property with a great outside space to relax and cool off with the pool or take advantage of the outdoor dining space. Plenty of room. I do have to say this time, though, I felt the property declined a tad under Compass Realty's watch with filthy carpeting upstairs which I took a video of and sent to them. I wouldn't walk on it barefoot! I expected more for the $$$ spent to rent for a week. Cleanliness is most important and it doesn't take much to shampoo the carpet. The contract states "Compass agrees to provide the Premises in clean condition." They failed in that area with the filthiness of the carpeting. Communication with Compass Realty was great before arrival, but once there, I contacted them for a ironing board that was to be provided during the stay. I had to follow up and remind them about the ironing board and then received a small countertop one with the promise of a full size one to be delivered. I gave up communicating when days passed without the full ironing board being delivered. Upon departure, I sent a video of the filthy carpet and also told Compass I found a set of car keys. No response or acknowledgement from them. I have emailed, texted and called Compass. Nothing. My last communication upon arriving home was a phone call to inquire if and when I will receive the Damage Waiver fee since no there was no damage to the property. Again, lack of response to communication. Overall, I love the property but wish it was cleaned properly for our stay and that Compass Realty would respond to communications. Ignoring a paying client does not sit well with me. Even though I love Queen Emma, I would think twice about going through this realty company.