Aura Hair Studio

Caroline Galluzzi _{on Google}

Oct 17th, 2021

I came across Aura in my search for a quality salon. After visiting the web page I followed the site's directions to complete an Appointment Request Form. The form requires that you answer several questions, upload a picture of yourself, and upload pictures of your desired hair style. It asks that you allow 48 hours for response. It has now been over two weeks and I have gotten NO response from the salon. I have tried calling several times, left a voicemail and texted in an attempt to schedule an appointment. IMO asking someone to upload an image of themselves and then not bothering to respond is extremely unprofessional and disconcerting. I'm hoping the owner is okay and that they see this so that they can take action, or at least bother to respond so that I don't feel like I got scammed/catfished. Looks like Lori G. in a previous review had the same experience, I just wish I would have seen her review before I filled out the form!

Lori G. _{on Google}

Jun 17th, 2021

Terrible customer service -
I came across this salon through a Google search while looking for a colorist in the Northland. A persons name called, “January” came up and it said that she worked at Arora salon. I tried phoning to make an appointment and reached a recording that said that the salon was closed all that week. I was on a timeline. So, I thought I’d try booking in advance through their website. Going through the site clients must upload photos of themselves in order to start the appointment process. So, I jumped through the hoops of uploading the photos that were requested of me and hairstyles that I was interested in. I’d hoped for my efforts that the final step would be to select a date and time for an appointment. But no, I just got a confirmation email saying that someone would be in touch. I waited for a week and nothing. So that was a waste of time. I called again the next week. But again I got a recording. This time it said that they were currently closed. This was during normal business hours. The recording said that I could leave a message and they would return the call. So I did that. Actually, I called three times on three different days. A week later, I still haven’t heard back. I’m moving on. But wanted to pass along my experience to save others from the frustration.

R Renfro _{on Google}

Apr 28th, 2021

DID great trim with my hair.