Blue Cross and Blue Shield of Kansas City

Anna Koppes _{on Google}

Mar 19th, 2024

I am extremely frustrated with with the lack of competence and urgency in dealing with an issue that is BCBC KC's fault.
In September, I went to an in-network clinic for my annual flu and Covid vaccinations. I was therefore surprised to receive an initial bill shortly after this preventative care visit (preventative care should be 100% covered by my plan) and coded as out-of-network!
I have spoken with countless support representatives on countless occasions for countless hours trying to resolve this issue. I believed it to finally be resolved after my account went through a manager review, but just received yet another bill in the mail!
I again reached out to support this week to report the issue again and asked to expedite the resolution as the bill is now over 130 days overdue and don't want this to affect my credit. While the manager I spoke with stated they would take the corrective actions needed, I have absolutely no faith that this will be resolved.
Extremely disappointed with this company.

chris _{on Google}

Feb 9th, 2024

This is the worst health coverage I've ever had. Actually not even coverage. I have the cheapest plan. And fork out 783.00 a month. Your better off not having this insurance IT SUCKS

Steve Employee _{on ChamberofCommerce.com}

Feb 8th, 2024

They sell themselves as the Hometown plan with MidWest interests. However they employ management from 1000 miles away who never set foot in KC and outsource to offshore countries.

Taylor Johnson _{on Google}

Jan 31st, 2024

They're ducking crooks who will steal your money and not pay when you need insurance... don't ever use them unless your rich and want to throw your money away...