Stadium Auto Body - South Stadium

Jamie Adams _{on Google}

Mar 22nd, 2024

Stadium Autobody made the repair process so easy. They handled all the communication with my insurance company and kept me updated with phone calls and text messages every step of the way. I never had to wonder what was happening with my vehicle. They had my vehicle completed by the promised date. It was returned to me clean and looked like it was brand new! I am glad I chose Stadium Autobody.

Earnestine Thompson _{on Google}

Nov 15th, 2023

The shop is a marvelous place of business and all the workers are very pleasant and friendly and thank for all the work on my car

Brian Emory _{on Google}

Oct 8th, 2023

These guys are the best!! Have took care of me start to finish every single time!!! Highly recommend!!! Service: Body & Trim

B Shannon _{on Google}

Apr 1st, 2024

We were hit by a tractor trailer in Joplin, Mo.
We took the truck to Central Collison Center, where we have always taken our business.
The adjuster "Tyler" from Great West Casualty Company moved the truck to Stadium Auto Body. I was assured they would do the job!
We dropped it off on Monday, March 11th, 2024. A few days later, we were contacted that more damage was found as suspected. The windshield bar was pushed out of alignment. I was given two choices. Shave it, or realign it. I choose to have it realigned. I thought everything would be realigned.
I found communication lacking when we couldn't physically check on the truck. I didn't agree with after-market parts being requested by the insurance company above, etc. However, I was told, "It will be fine," by Stadium Auto Body, "because of what we do."
We were also told on a few occasions it was going to paint when it wasn't. Finally, we received the truck back on Friday, March 29th, 2024.
When I saw the numerous areas where the front was misaligned or twisted, I couldn't think straight. How can you even remotely think this is OK? I was assured the truck would be fine, great, and everything would be taken taken of.
I lost my temper, I had dealt with enough problems since the accident occurred 45 days earlier! I just lost it, I was yelling... if I could see it, how come you couldn't?
"This is what you do, isn't it?" I just didn't need to stand there and point out 12 things you flagrantly overlooked.
This truck is used for our business, and I'm embarrassed. Because of what we do, it'll be ok? Did you know that we also take off our DOT numbers off, and we are real people, too? We actually clean it up and travel to see family, haul into rodeos, and many other things? The point is, it is still our truck!!
In my opinion, Stadium Auto Body doesn't care about the vehicle, no matter who is paying the bill if this is what you will give back to a customer, and act oblivious. If you are the preferred shop with numerous insurance companies, I assure you that shoddy work will never add, improve, or grow your business, much less your reputation.
Please review the attached pictures, showing the misaligned and uneven gaps in the hood and door areas, plus the top of a door that wasn't repaired to be flush with the back door or cab. You can still see the paint chips from it being pushed back, which shows the lack of paint or it being matched and/or feathered in correctly. The door moldings and gaps do not remotely align!! Those were actually new!
The bare minimum was done to stay contracted with the insurance carrier.
This was almost $13.5k?
Please review what our 2017 Chevrolet High Country 3500 looks like! It has every hallmark that the truck has been in an accident, incorrectly repaired and poorly painted!
Insult to injury, we are also missing pieces that were on the bed of the truck to hook our safety chains on! Have to go back to see if they have them! Of course they don't!! We can't "do what we do" More downtime!
1st mistake: Great West Casualty Company
2nd mistake: Stadium Auto Body
3rd mistake: Losing my temper when neither of the above-mentioned care.
Can everyone who worked on this truck say they are proud of the work? Would you do this to your own vehicle?
The truck is an embarrassment, and I will tell anyone who asked the entire story. Including my downfall of losing my temper and pointing out the entire job Stadium Auto Body performed or forward pictures to anyone who requests them.
Because of "what we do," it will be fine because of " what you do," it isn't!
I rated 2 stars because I take fault with losing my temper, or it would be one.
*removing a star, tried to remedy to no avail
1) Filing a complaint with BBB on Little Rock, Ar
2) Seeking outside resources for remedies of losses from Stadium Auto Body, Great West Casualty and Diamondback Carriers, Inc.
*Update: Mailing check for lost "curts" they lost and we repurchased. We had already paid for them.
That does not cover the lost income due to negligence.
*Adjuster expects truck to be correct.