Walgreens

Latoya Ivory _{on Google}

Mar 9th, 2024

I went to pick up my prescription.I was given the wrong prescription. If I didn't look at the label I could have been taking the wrong medication which leads to side effects, etc. The customer service is horrible. When you call for a general questions or to check on your prescription there's always someone who has an attitude picking up the phone. This pharmacy just needs to be closed down.

Deborah Gates _{on Google}

Jan 31st, 2024

This Walgreens Pharmacy #1986 located at 5340 Soutel Drive, Jacksonville, Florida 32219 has a few staff members that are good at their jobs and those few treat the clients with respect, but those few are not enough for me to endure those that are not! A big pharmacy doesnt mean a better pharmacy! I dont know if this location is aware of how they make most of their customers feel; they should look at their ratings. I have never rated a pharmacy before, but this location caused me to feel horrible. No matter how long I endured this pharmacy location I never saw caring and appreciation so after a while I started looking for a pharmacy that appreciates and cares for every client (there are many good pharmacies in Jacksonville, Florida) and when I located one of them I left Walgreens store #1986 on 5340 Soutel Drive, Jacksonville, Florida 32219.

Lady Edelisse Van Beethoven _{on Google}

Jan 15th, 2024

This pharmacy is very uncooperative. I work for a medicare supplemental insurance, I had a member who has problems getting his pain medications from this pharmacy because it was having a drug interaction error with his other medications. I had to call them 3-4 damn times cuz they kept hanging up on me for no good reason. First, they were asking me which codes they should enter for an override, so I offered to connect them to our pharmacy help line but they hung up. I called them again to let them know what the pharmacy help line told me, then they told me they have the medicine out of stock and Thursday would be the earliest the member can check for it, but I wanted to make sure that they can resolve the drug interaction error, but they hung up on me again so I had to call again only to be told at the end that they know which codes to enter, they know how to resolve the error and its just that theyre waiting for the medication to be restocked so why do they have to ridiculously keep hanging up on me? Why not tell us that at the very beginning instead of wasting 40 minutes of our time? If youre not happy with your job to the point you dont care if u screw up ur customers wellbeing then get another job some of your customers are already struggling enough. Were talking earlier about a person who needs his pain medications, and its just very wrong to dismiss and not help him about it. I just hope when you guys get old and start to get sick u dont get treated like this.