PNC Mortgage

Ladonna Anthony _{on Google}

Mar 24th, 2024

I've been banking with PNC for over 10 years.
I've never had a bad experience at any location and Whitesburg has been amazing all the way from the front door greeter to the bankers and advisors!

Shawn Mertz _{on Google}

Nov 4th, 2023

I went in to the bank to deal with an issue on my account and was told to call a 1-800 number and no one could help me. Whats the point of having physical branches? Probably to sell products, but not help!!

Lee Parker _{on Google}

Sep 5th, 2023

Rude tellers and management. The company's wild policies are unlike any banking policies I've ever seen. Highly recommend going to RCFU instead.

Lainie Johnson _{on Google}

Mar 4th, 2024

I came in to get a fiduciary account set up for my Dad. After waiting 45 minutes, I was seated after my explanation of what I needed, VA Fiduciary account for my Father. He set up an account. Several days later I came back because it wasn't set up correctly. I waited 1 1/2 hours. I was told it was fixed. 1 week later, it was still not right. I went to a different bank. Regions. They knew exactly how to set everything up. I came back to this branch. To close the account and refund my money, but it was a 3 hour wait. Several men walking around, they could not help me. They weren't trained. One man was leaned back in his chair with his feet proved on his desk. The cashiers (Only 2) were working their butts off. Fast and friendly. I ended up going to a different branch and they took care of everything. I still make deposits at this branch and use the ATM but I do not go inside.

Charity Blumpkin _{on Google}

Aug 24th, 2023

Went in two weeks ago with my elderly mother who has early onset dementia. She has trouble understanding things sometimes but she's stubborn and wants to still do everything herself so we just go with her everywhere. The teller was explaining a fee on her account and she didn't understand and instead of being patient with my mother, the teller changed her tone of voice and started being condescending and impatient. I don't know why it's so hard for people to be kind to one another, but it's not the first time we've had somebody be rude at this branch. My mother was in tears when we got back to the car and I told her we would just cancel her account there and move her over to Redstone with us. It's a shame because PNC was right next to her assisted living and now we have to drive out of the way to take care of her banking needs. Shame on you all for treating a poor elderly lady like this!