The Royal Sonesta Houston Galleria

The Royal Sonesta Houston Galleria
Yext Power Listing.

Hours

Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours

Chamber Rating

Verified Member
4.4 - (2281 reviews)
1402
587
166
48
78

About
The Royal Sonesta Houston Galleria

Casual sophistication with modern appeal is what you’ll find at The Royal Sonesta Houston, one of the few AAA Four Diamond rated hotels in Houston. From a laid-back atmosphere, ample amenities and fine dining to a location within walking distance to the Houston Galleria mall and Uptown neighborhood, our hotel is the perfect place to work, gather, rest or retreat. Settle into one of the 485 beautifully appointed guest rooms and suites, sip at Axis Lounge, or eat at ARA restaurant, TableOne chef's table, or Launch for meals on the go. Host a meeting, throw a gala or say “I do” in our 50,000 flexible square feet of event space, one of the finest for hotels in Houston, TX.

Contact Info

Brands

  • RS

Questions & Answers

Q What is the phone number for The Royal Sonesta Houston Galleria?

A The phone number for The Royal Sonesta Houston Galleria is: (713) 627-7600.


Q Where is The Royal Sonesta Houston Galleria located?

A The Royal Sonesta Houston Galleria is located at 2222 West Loop South, Houston, Texas 77027


Q What is the internet address for The Royal Sonesta Houston Galleria?

A The website (URL) for The Royal Sonesta Houston Galleria is: https://www.sonesta.com/royal-sonesta/tx/houston/royal-sonesta-houston-galleria


Q What days are The Royal Sonesta Houston Galleria open?

A The Royal Sonesta Houston Galleria is open:
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours


Q How is The Royal Sonesta Houston Galleria rated?

A The Royal Sonesta Houston Galleria has a 4.4 Star Rating from 2281 reviewers.

Hours

Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours

Ratings and Reviews
The Royal Sonesta Houston Galleria

Overall Rating

Overall Rating
( 2281 Reviews )
1402
587
166
48
78
Write a Review

Tristan Boler on Google

image Stayed 3 nights for a conference. Staff were very helpful and approachable. Rooms were clean and tidy. Thank you for hosting me.

Business Response on Google Apr 9th, 2024
Tristan, we're truly pleased to hear that you had a satisfying stay at The Royal Sonesta Houston Galleria. It's rewarding to receive feedback on the excellent service of our team members and cleanliness of our rooms. We value your appreciation and look forward to hosting your stay whenever you attend future conferences.

Pur Aqw on Google

image I booked here after Hotel Derek across the street had roaches in the room.
The Royals room didnt have any glaring issues, it was expected for the price minus the fact there was no fridge or microwave.
Amenities are good and the service was adequate.
This is not a 5-star experience but there wasnt anything genuinely wrong with it.


Brenda Trott on Google

image Rooms: Roomy, comfortable bed, outlets not ideal for 2.. coffee pot must not be used often. LOVED the extra mirror in the bathroom. Food at the event had amazing presentation with zero flavor and wrong texture. Service at the restaurant was wonderful in the am but at the event.. severely lacking. I was pushed more than once so my friends water could be filled. And bumped into by eager servers.
Walkability: You need a car in this area.

Business Response on Google Apr 5th, 2024
Brenda, we appreciate your four-star rating of The Royal Sonesta Houston Galleria on Google Review. Your support means a lot to us. If you have any suggestions from your experience on how we could have enhanced your stay, we would love to hear it. We hope to welcome you again soon!

Flavien on Google

image

Business Response on Google Apr 5th, 2024
Flavien, thank you for leaving such a high rating for The Royal Sonesta Houston Galleria. We are thrilled to know you enjoyed your stay with us. We look forward to welcoming you again the next time your travels bring you to Houston. Safe journeys until then!

Nini Ble on Google

image I wish I could give ZERO STARS! this is by far the worst hotel i have stayed at but for a big name and location! First my toilet had pee and a used tissue when i checked in. Dust on all surfaces. No fridge , no microwave! Windows had grease and finger prints all over it. We went put for the whole day just to return to a dirty room! Nobody cleaned The tv isn't smart with no access to the internet (in this age and time!) the bathroom floor was dirty and the surfaces had finger prints. The bath tub was dirty and the drapes had spots. I will call the receptionist and guest services but nobody picks up! I had to call over and over again before they picked up i had to pee so bad! but had to wait another hour for someone to come clean the used toilet pot!!! The ice machine on our floor wasn't working so we drank our champagne blant! This is not only a disappointment but a waste of my money, my enjoyment my vacation and i already started discouraging people that asked how the hotel was like my uber driver and i won't stop! Nobody should be wasting momey here. Zero! A disgrace . NOT TO FORGET, they do not serve breakfast in the history of worst this is a motel not a hotel
Rooms: DIRTY! Urine(pee) and used tissue in my toilet pot. No fridge, no microwave, no smart tv. Dust on all surfaces. Noone cleans when you step out the next day! Grease and finger prints on windows and some surety. Disappointed wastes vacation and money!
Food & drinks: They do not serve breakfast!!

Business Response on Google Apr 5th, 2024
Nini, we're truly sorry to read about the issues you mentioned during your stay. Our intention is always to provide a welcoming, clean environment to every guest. It's disheartening to learn of the cleanliness challenges you experienced. We understand your frustration surrounding the lack of in-room amenities and want to assure you this isn't the standard service level our guests usually experience. Your feedback regarding communication and room service issues has been noted for immediate evaluation and rectification.We also understand that a good start to the day often begins with a hearty breakfast and it's regrettable that this was a point of disappointment for you. Our guests' happiness and satisfaction are paramount and we truly wish your experience had been different. Please receive our sincerest apologies. We'd be grateful for another opportunity to restore your faith in our services.

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Overall Rating

Overall Rating
( 2281 Reviews )
1402
587
166
48
78

Write a Review

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