Gerber Collision & Glass

Alexis Tobolik _{on Google}

Apr 5th, 2024

Theyve done work on two different mini coolers of mine over the years, body work was literally perfect both times

J. Russell _{on Google}

Feb 2nd, 2024

Great service. Auto body work takes time, so plan accordingly.

Stephanie Price _{on Google}

Apr 4th, 2024

Safelite came out to replace windshield in my kids car that we bought used a few years ago. After taking it apart, I was told they couldnt complete work because there was a cut in the pinch weld that needed to be fixed before windshield could be replaced. They taped old windshield back on that was now broken all over. No suggestions on where to go other than smaller shops might replace it without the repair, but they couldnt. We could no longer drive it, but got told they could finish work after repair was done. I looked up windshield and repair shops and found Gerber. Everyone I dealt with was awesome. They got welding fixed and windshield replaced within a couple of days. Gerber was also able to explain why the repair was important. Thank you so much!!!

Paige H _{on Google}

Jan 7th, 2024

My Experience I Dropped off my vehicle in mid-July for hail repair, immediately got a text stating they got it and an estimate of cost was attached. Got a call the next week, clarifying the necessary work. Feeling good about things. About 5 weeks into the process, I called to get a status and was told they were waiting for parts. Called 2 weeks later, no answer and no returned voicemail. Called a few days later, no answer, no returned voicemail. Called again a few days later. Nothing. Called the next day and actually got a hold of a live human being and was told they would call back within the hour with a status update. I got no call back. I called back the following Monday and was told, Oh, its ready. Like it had been sitting therebecause it had been. I live near this shop and pass it daily. My vehicle was sitting in their parking lot, in approximately the same spot for approximately 2 weeks, which makes me wonder just how long the work was completed and how long it would sit there if I didnt call to check because the text link stopped updating and only updated after I finally got my vehicle back. Meanwhile, I had to pay nearly $2,000 out of my own pocket for a rental car because I exceeded the maximum my insurance covered (which equaled 4 weeks).
To top it off, after I picked up my vehicle, the next morning the cross-traffic and blind spot detection sensors began shorting out and got a malfunction alarm. Figuring it was a fuse, I checked the fuse box. No luck, but I did notice the fasteners for the grill were missing. Not good. Upon closing the hood, I noticed the antenna was missing. Rubber bumpers on the doors and hood were not replaced either. Wait, it gets better. Turns out I couldnt open the tailgate at all, the brake lights were stuck on, and there was no power to the power supply in the trunk. Thinking to myself, How funny would it be if the gas filler line wasnt attached? Sure enough, when I opened the gas cap, there was nothing, just a hole! I couldnt even put gas in! Then I found two gouges in the paint, where they refinished! I think they were hoping I wouldnt notice. Wrong!
I stopped by the shop and spent over 3 hours sitting in their lobby while they addressed my findings. Things I would expect to be completed since they had my vehicle for 10 WEEKS! I still have the gouges in the paint as I dont dare leave my vehicle with them again because I can only imagine how long they would take to correct that.
If you would have told me I would be dropping off my vehicle at the middle of July and not get it back until the end of September, I would have made a different decision. Thats 10 weeks for hail damage. Oddly enough, Gerber only billed my insurance company for roughly a weeks worth of work. I would say a little communication from the staff would have gone a long way in preventing this, because there was none and the communication that did occur was initiated by me. With that, I would not recommend this shop because all I got was, Sorry. I hate leaving a bad review, but others should beware.
UPDATE - I did speak with Gerber about my experience, they did try to offer to rectify the dissatisfactory workmanship, but I declined because I didn't want to leave my vehicle with them again for an undetermined amount of time, risk more communication issues and frustrations, nor did I trust the quality of work that would be done. I'm leaving it as an expensive and disappointing experience.