Nikki Dyer - State Farm Insurance Agent

Stacey Curtin _{on Google}

Mar 23rd, 2024

Nikki has been our State Farm Agent for several years and we have always had a positive experience with her and her team. They are very knowledgeable and timely in their responses to our questions. Nikki and her team are always prepared to go the extra mile and we feel we are in capable hands when it comes to our insurance coverage.

Audrey Wintory _{on Google}

Jan 23rd, 2024

I have worked with Nikki for many, many years and she's seen me through several types of insurance (car, rental, homeowner...) and answered countless questions. She's always so quick to reply, helpful and just super kind to work with. I'm really grateful and happy to give her my business.

Susan Fitch _{on Google}

Jan 4th, 2024

Nikki and her office have always been so wonderful and easy to work with. Not to mention, they keep me on track when I forget to pay on my policy. I have been with them for around 15 years and I have never had a problem with getting questions answered or filing a claim.

K T _{on Google}

Dec 25th, 2023

We have used Nikki as our agent for 20 years. Nikki and her staff are incredibly dedicated to their clients, and they are always kind, professional and helpful! Nikki answers any and all questions and is very knowledgeable! 5 stars for sure!

Joe Gohn _{on Google}

Jan 11th, 2024

Nikki reached out today after the lengthy ordeal below and was very pleasant to work with. She explained more about how the policy works and what I should be understanding regarding my use of the vehicle and how it impacts my coverage. The 1-star rating reflects the initial experience with this office, not the latest work done by Nikki and will updated accordingly once I'm sure everything has been sorted out.
Everything below was written prior to 1/2/24 and reflected my opinions at the time of writing.
I started a new policy with Ryan's help in September and was quoted $63/month for insurance on an old project car. I was billed correctly for the first two months of the policy, but after that, I have been getting charged $260-$270 each month now.
I have called Nikki's office 3 separate times before today, the first being over a month ago when the first overcharge was made. Nikki promised a call back on one call and Ryan promised a call back on another. When I called again today after still hearing nothing from either of them, he said he was "just taking a look at it this morning" after a month of leaving it sit (what luck). Not sure what he was looking at before I called, because it took less than 4 minutes of typing away in silence for him to have to admit he couldn't see what I was being billed for and needed to contact underwriting to find out anything about it.
EDIT: Ryan did call me back at the end of the day after leaving this review and explained that the difference in price was because of some mistakes in how I filled out some paperwork from some miscommunication during the policy setup, but has now resolved the issue. I'm happy to now be paying the agreed price going forward for my policy.
I still do not recommend this office. After I'd thanked Ryan for fixing the issue, he replied with "...and that review you left?" followed by a long pause waiting for me to say I'd take it down. After hearing that, it is blatantly obvious that this issue was only a priority because their rating was negatively affected.
EDIT 2: I received another email from Ryan telling me that I've slandered the office and that issue is not resolved and will require another phone call on Tuesday. So that's fun. I just wanted to pay $63 for insurance like we agreed, that's it. The headaches just don't stop.