Guardian Protection Products Inc

5 Reviews

1.0000 stars - based on 5 reviews
Po Box 22000 Hickory, North Carolina 28603
 
 

About

Guardian Protection Products Inc is located at the address Po Box 22000 in Hickory, North Carolina 28603.

Guardian Protection Products Inc has an annual sales volume of 501K - 999,999. .For more information contact Eric Mawyer, Vice President Training or go to www.guardianproducts.net

For maps and directions to Guardian Protection Products Inc view the map to the right. For reviews of Guardian Protection Products Inc see below.

Information

CONTACT INFORMATION

Website: www.guardianproducts.net

ADDITIONAL INFORMATION:

Employee Size: 10 To 19

Exact Employee Count: 15

Exact Sales Volume: 750000

Sales Volume: 501K - 999,999

CATEGORIES:

Reviews
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by ElizabethBurleson on 12/3/2012

Failure To Honor Service Under the Terms of Warranties.

This company has over 200 complains on BBB, but somehow manages to trick even BBB in keeping an A+. Representatives are extremely rude, hang up on people, don't allow people to contact the supervisor or manager, etc. The representatives at Guardian are taught to ask questions that no matter how answered, will void the claim/warranty and leave customer with no recovery or repair.

by EricVP on 12/3/2012

Unfair and Deceptive Trade Practices!

Unfair and deceptive trade practices! One of the pieces of furniture was accidentally torn and I attempted to file a complaint with Guardian. The only way they take a claim is on the phone, and the claim was immediately denied. The CSR declined my request to speak with a supervisor. I called a second time and had a supervisor from another department transfer my call to the service center. The person who picked up the call said the supervisor "ran out the door" when he heard I was calling back. After many emails and calls to complain, they finally sent a technician over to look at the furniture. She told me she was sent purposely to find a way to deny the claim. She stated that they are an insurance company and that they lie all the time. She brought no tools or equipment to attempt the repair, but did take pictures of my dogs and blamed the damage on them, although it was clear the damage was not pet related. She told me she wouldn't get any more repair work from Guardian if she

by LukeP. on 12/3/2012

What a Ripoff! Selling Bogus Warranties !!!!!!!!!!!

I have called Guardian several times to report claims and each time, they have not covered it. The problem has always been from wear and tear or poor manufacturing. I hit the wall accidentally with the recliner and it put a hole in the corner of the leather. They claimed that it was not accidental, it was misuse of hitting too many times. What a ripoff! I have always bought protection on for furniture, but never again. I called in to report a spill. After being on the phone waiting for an eternity for someone to help me, then I sat through endless questions about how many stains and where they were and what size, they cleaned that spot and left another instead of cleaning the whole area? They said I will need to call a professional. I thought I already had, guess not! Somebody is making a lot of money on selling these bogus warranties.

by TimVaughan on 12/4/2012

Shady Company Will Find Every Loophole To Deny You!!!

This company will promise you coverage on your furniture; but when you finally call for service, they will find every loophole to deny you. They refuse to let you speak to a supervisor and then hang up on you. I too am victim of this fraud. Note the people at the furniture pitched and sold me on buying it, and they said everything was covered. They actually approved my claim and sent me an email stating I'd be receiving a replacement by mail. It never showed up, of course. Several calls and attempts to follow up with it were either disconnected or not returned. This company is completely shady and I think all of us should file a class action lawsuit for at least what we paid extra for the worthless insurance!!!

by BrianWright on 12/4/2012

This is Without Doubt the Biggest Scam Company!!!

I purchased a warranty from Guardian Protection Products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the North Carolina BBB. They told the BBB they had not received my phone calls. A lady named Michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered. I asked Michelle what the warranty did cover, and she said rips are covered. I asked the difference between a scratch and rip, and she said you can see the foam underneath with a rip. I said I could see the foam underneath, and she said, "Too late, you already said "scratch" and hung up. She then wrote to the BBB and told them that she had offered me repair service and a full warranty refund and that I had declined both and threatened t

5 Reviews

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Key Contacts
    • Eric Mawyer
    • VICE PRESIDENT TRAINING
    • Phone: (800) 527-8485
     
    • Tim Vaughan
    • VICE PRESIDENT SALES
    • Phone: (770) 295-9189