H&R Block

Rosane De Bruym _{on Google}

Apr 3rd, 2024

I have been entrusting my taxes to Pennington Han ( Hayward office) for many years, and he consistently demonstrates knowledge and care. He provides excellent guidance and patiently answers all my questions. I truly recommend Mr. Han; his dedication and commitment to excellence are truly commendable!

Zach Marshall _{on Google}

Mar 20th, 2024

Quite unimpressed by the virtual tax filing service. I informed the person up front that I was 9 time zones away (that is why I wanted virtual filing); I was called repeatedly in the middle of the night my time. They insisted on calling; I had to use the messaging system to ensure that our exchanges were actually documented somewhere. The person I was matched with did not understand several aspects of tax law, and I had to correct them multiple times (I am no expert, but it didn't take much to know more than them). They also did not understand my tax status, and filled out incorrect forms the first time through (without asking for clarification). There was no attempt to ask about any additional items for deductions or other claims. I remain uncertain that my returns are correct, but at least they are on the hook at this point if they are wrong. The H&R system itself was... fine. But it still leaves significant features to be desired (send a message and it does not appear in the history until you return to the page, for example; there is no 'draft' functionality). All in all: I will not be back, and will not be recommending this to anyone.

Patrick Tam _{on Google}

Feb 24th, 2024

great service

Johanna Peoples _{on Google}

Feb 7th, 2024

Ask for Mr. Pennington Han! He is awesome! Explains everything in such a way that I can easily understand what I owe and why and if I get a refund! Also gave us great advice for the next year! See you next year!