Hattiesburg Clinic

Robert Herrin _{on Google}

Apr 2nd, 2024

Great customer service... Help with location of personal to pickup HC

anzette bowens _{on Google}

Mar 28th, 2024

I usually dont write these, but because of my pure frustration in just trying to get my services that I qualify for, just ran against my insurance is an act of congress and the non-compassion shown just trying to get the care that I am due, really makes my head hurt. First my provider sends my referral to the clinic, the lady calls shes very nice, and well she give me their cash price, and I say ok. Well I call my insurance verify they are in network and covered due to my hypertension diagnosis, well the clinic calls me back to say they dont file my particular insurance because this service isnt covered (mind you not they havent filed my claim or called for a pre authorization with my correct diagnosis.) He goes right on to say well if you pay and then we file, if its covered you will get reimbursed? So if I will get reimbursed on the back side why wont you just file it and tell me what I really owe? And secondly if you have not filed, how do you know its not covered, and then they say will if the hypertension is added we can run it so I call I get my provider to add the hypertension to the referral. They call me back and still say they wont submit it still because my insurance doesnt pay, mind you my insurance just verified this facility is in network/ I do have out of network and i have a covered diagnosis. Im just trying to figure out why my insurance is telling me one thing and this facility told me a few things and supposedly they dont file insurance because according to them its not covered. Yes Ill be calling everyone in reference to the horrible customer service I have received, and the refusal to file on my insurance because according to the facility they dont pay mind you no one has called and requested pre authorization with my correct diagnosis codes. This is just one reason we dont seek help because we dont get it literally all I'm asking is that they run my insurance that I have, have verified and that I pay for ? I was told to call the head of management something to request an exception for this to be filed on my insurance (that I pay for).