Safelite AutoGlass

R D _{on Google}

Apr 3rd, 2024

If I could give a negative 100 star review, I would. I had my first ever vehicle windshield replacement on 3/26/24. I thought I was getting an equal product for replacement. Not only did I receive an after market windshield, but I was never asked if I approved that. Today, it was admitted to me by a Safelite agent (after 5 calls and 3 hours of my time calling the 800 number because I couldnt get anyone in Gulfport) that Safelite agents taking these calls are trained NOT to offer a factory:equal quality replacement to customers. I couldnt believe my ears!!!! How deceptive can you be Safelite!!!! That is sooooo wrong on EVERY level for consumers. I am still waiting, and most definitely, expecting to have this sub-par product replaced with the exact quality you removed. Thank you for jeopardizing my health, as Im currently a skin cancer patient with my face and now have more pain and sunburn from driving with this windshield, which is how I discovered your deceptive business practices. Ive since contacted my local State Farm agent in DIberville, who will not allow her agents to refer you guys going forward from today after my experience and situation here. Plus Im now contacting my friends at corporate State Farm as well as the Better Business Bureau, social media, chambers of commerce, and more. How can you make this right? Replace my windshield with the same quality Ford windshield you removedeasy. Makes sense. But stop deceiving people who arent glass experts professionally by NOT asking them what they want and explaining what type of windshield options they have, or better yet..do the right thing first. Isnt your family worth it? Well so is mine. Shame on you!!!!!!

T C Williams _{on Google}

Apr 2nd, 2024

Very disappointed. Their website says crack repair up to 6 inches. I made an appointment for a 3 inch crack, took off work, and arrived just to be told they couldnt repair it but they would be glad to put a new windshield in. Thanks but no thanks! The only reason Im giving two stars is because they told me with a smile on their faces.

Malia B _{on Google}

Mar 19th, 2024

Darrian was prompt, friendly & quick! Fixed my windshield chip & gave me a heads up the crack would still be visible, but it was repaired & wouldnt spread.

Shawn _{on Google}

Mar 11th, 2024

Clean facility, friendly professional staff, timely service and excellent work quality. Definitely recommend this place.