Chase Bank

Erica Jones _{on Google}

Jul 16th, 2020

I've always had great experiences here

Patricia D. _{on Yelp}

May 11th, 2020

I own a small business which met all the eligibility requirements to qualify for a Paycheck Protection Program (PPP) loan. I applied through Chase. The night before this program was expected to be funded by the government, I received an email from Chase suggesting that "due to the extremely large volume of applications ahead of mine, I may wish to decide to try applying with another lender."I contacted Edgewater Bank the following morning, asking if they would be able to help me with this loan. They responded immediately and processed my application within a few hours. One week later, the Small Business Administration approved my loan and I received the funds shortly after.Up until now, I had only positive experiences with Chase, but this incident made me question their business practices. Note that my PPP application was submitted on April 16th, yet they waited until the evening of April 22 to notify me that "due to the extremely large volume of applications ahead of mine, I may wish to decide to try applying with another lender." The timing is significant as the PPP program was pending approval on April 23 and there was a publicized certainty that the funds would be depleted very quickly. Might this be attributed to sloppy business practices or something worse such as putting larger customers ahead of my application? I'll never know. Conversely, the people at Edgewater demonstrated exceptional customer focus and professionalism and I only wish I could give them a ten-star rating instead of the maximum allowed by Yelp of five!

B S. _{on Yelp}

Mar 10th, 2020

Worst ever. One star is too many. Waited forever for someone to show up at the counter. They were too busy talking. Then they got my request wrong twice. Incompetent and awful. Moving my money out. They act like they are doing you a favor.  I have banked with Chase for years including car loans and mortgages. Pulling my accounts. Too may other options.

Les Day _{on Google}

Sep 25th, 2017

This branch has a GREAT staff !!!