J Pocker & Son

Michael Coty _{on Google}

Jul 6th, 2022

Always so helpful and accommodating!

Lawrence Ceriello _{on Google}

Dec 1st, 2020

Alicia in Manhasset helped frame 3 items. Frames exceeded my expectations. Really well done and beautiful!

Douglas Lederman _{on Google}

Nov 23rd, 2020

J Pocker has always been my "go to" framing place for superior quality and great service. Most of my art collection has been framed by them. I was therefore truly shocked to see the recently posted negative review, which from my own 20+ years of experience bringing things to Rich at the Greenwich location could not possibly be credible. Rich always welcomes customers with a genuine smile, remembers them by name and takes time to ask about their kids, their pets and even important events in their lives. He gives great framing advice, regardless of the price range of the frame you're looking for, and never tries to "up-sell" to a more expensive alternative. He also looks after orders while they're in process to make sure they come back on time and has even gone out of his way to drive down to their factory to pick things up when I really needed them in a rush. He'll even drive over after work to drop something off and help with hanging larger works. On the rare occasion that something has not come out exactly as I had hoped, he has quickly and happily corrected it, even if it was my fault for choosing a matte color unwisely. As for quality of work, Pocker's longstanding stellar reputation (and I go back to when Marvin Pocker was still running the multi-location business) is well-deserved. Finally, Rich has always unwrapped my framing to look at with me before turning it over to me and processing the final payment. You can see why I give no credulity the prior negative review. Unfortunately for a lot of business owners in Greenwich there are some very "entitled" customers here who expect to be accommodated no matter how outrageous their demands and who take great pleasure in writing negative reviews for imagined slights. Pocker and Rich get an A+ from me.

Jacalyn Shaulson _{on Google}

Oct 24th, 2020

I called to see if this business framed needlepoint. I had been doing business with Richard for a year now. Richard told me that he had a needlepoint expert to get it ready for him to frame. I also brought in 3 pieces to be framed. Richard told me that he would call me with price quotes & progress. I waited & Richard never called. After having to chase Richard, he said that he had the items ready for me. He never quoted me any prices, he just framed them and charged my card $1,590.00 He also had everything wrapped so I couldnt see anything until i returned home. Imagine my shock at that sticker price! Something I NEVER would have agreed to. He destroyed the needlepoint that took me a month to complete. No apologies. He actually screamed at me that he had 185 pieces to finish & I should cut him a break!! Perhaps Richard should be grateful for the business so he doesnt have to stand in a food line. Ive retrieved my ruined needlepoint. You can clearly see the quality of work at J Pocker. I would advise avoiding this shop at all costs. It isnt worth 1 star