First Citizens Bank

Lisa Haith _{on Google}

Feb 16th, 2024

This was my first and last time going to this branch location. The teller was rude I was asked to come inside the bank even though I have an account with them and had all the information to cash and deposit my check. Then I was told Id have to wait five business days. The entire process was unprofessional, rude and very unfriendly. I will never got to this bank location again. Its 30 minutes from my home but instead I will travel to the Reidsville location because they are friendly, professional and actually care about their customers. Extremely disappointed with the Elm Street location professional behavior.

intothemystic _{on Google}

Oct 12th, 2022

I prefer banking with this locally owned bank over all the mega big box nationally owned banks out there. It's nice to speak to someone at the branch instead of a call center! Elm St staff is always kind and knowledgeable with good customer service. I've been with 1st Citizens for many years and never once had a negative experience. If you buy local, may as well bank local too.