Jaguar

Gonzalo Mendez _{on Google}

Feb 15th, 2022

I made an appointment 3 weeks ahead of time for 2 new tires, brakes, general maintenance light, loose headlamp and scratched rim repair. The person I spoke to said I had to be there at 10am because the rim repair guy need that time slot filled. I showed up and was assigned with Ameer. He asked if the tires had been ordered! I was confused, being that I gave the size of the tire when I made the appointment so they would be there by the appointment time, also because I dont work there. Soon after I left, I received a text message so we could relay info if needed. Ill let the pic of our conversation tell the rest! By the way, when I told him I would just pick up my car, he hung up on me!! I wouldnt even give 1star if it were possible! Never treated so poorly!!!

RB VM _{on Google}

Jan 2nd, 2022

I took my new Jaguar to the dealership for a car wash and it came out with scratches all over it. They agreed to remove the scratches at no charge, but after three attempts it became apparent they were doing the minimal amount of work to make me stop complaining. Most of their effort went into hiding scratches with wax rather than removing them. At that point I decided to pay $1,000 to a paint repair shop on my own and they successfully removed the scratches in one attempt. There were numerous level 1 and level 2 scratches.

Just Me _{on Google}

Dec 30th, 2021

OMG Phillip from Jaguar has fully taken care of me!!!!!
I have a 2004 X Type Jaguar that used to belong to my mom before she passed. So as you can imagine I am very attached to the car. I first went into Jaguar to get a replacement key made because the original key was stripped. Was told by a previous employee that the key would take 3 weeks to arrive and 5 weeks later still no key. I couldn't get anyone to call me back so I stopped in and that's when I met Phillip in the Service department. He ensured me that he would resolve my issues and stood by his word. Within 24hrs after he made some calls my key arrived. I am so thankful that I met someone who not only go the extra mile to take care of his customers but puts himself in someone else shoes and is very understanding. I greatly appreciate your service. Thanks you!

Ashley Christian _{on Google}

Dec 5th, 2021

Do not order parts from them if you do not want to hurt your business. They never answer the phone for payment and their only answer to this problem is to bring the part back until they receive payment but have no one answering phones for payment. Worst company to deal with.

Sheila Lattimore _{on Google}

Aug 1st, 2021

Wonderful experience! Michael Canon, sales rep, was absolutely AWESOME! Michael was patient (even with my indecisiveness) throughout the process and showed me several vehicles before I made a decision. Not pushy at all which I appreciated and made sure I was comfortable while I waited for the final cleaning / detailing of my new Land Rover Range Rover Evoque! I'd refer anyone to work with Michael at Jaguar Greensboro!