Overlook VNA

Rebecca Ross _{on Google}

Jul 31st, 2019

Absolutely awful. I would not recommend this place to anyone. My father receives services (we are switching ASAP) and the visiting nurse he has is not only rude but very very late every visit. Every single visit she is at least 2 hours behind, often an appointment will be at 11am and she will not show up until almost 4pm. Then she suddenly wouldn't show up for an appointment and hours later she would call and want to reschedule it for the next day. My father has appointments the next day, then the RN stated that he is "noncompliant" because he cannot reschedule last minute. Very unprofessional. I went to meet her (I am a registered nurse myself) and I waited over 3 hours before I had to go to work and she still had not shown. Very unimpressed. We will be switching ASAP. Her attitude is borderline abuse the way she talks down to someone who has disabilities. I highly recommend you go somewhere else for services.

Shirley Gilfether _{on Google}

Jul 7th, 2019

My surgeon set me up with Overlook after my recent knee replacement surgery. I had Diane for PT and Emma as a visiting nurse. Excellent service and wonderful people. I reside in Greenfield. And I got excellent support when I needed to call in on weekend or after hours. Next surgery in 2 weeks....looking forward to their fine care again. I highly recommend them.

Louise Alberti _{on Google}

May 28th, 2019

The visiting nurses, OT and PT nurses that helped me have been phenomenal. I cannot thank them enough for their help, insight, kindness and professionalism. I highly recommend the Greenfield office. Many thanks.