1st Liberty Federal Credit Union

Tori Martinez _{on Google}

Jun 30th, 2023

I tried to transfer a vehicle that was financed through 1st liberty and the loan was paid off. The 1st time I called they said they were able to find the account and the person I spoke to said they'd forward this information to the finance department to have the lein release sent out by mail. Here we are weeks later and nothing. I called again today and now apparently they can't find the account but the best they could do is leave a message with the loan officers. Pathetic unorganized service.

God Loving American AMERICA _{on Google}

Apr 9th, 2023

Terrible! Especially the Grand Forks location thats been closed for years. Auto loan thats been paid off in full cash and they still cant report it correctly and that its closed and paid in full cash good standing. Dont open any accounts here or do any business with.

Samuel Brown _{on Google}

Mar 17th, 2021

Been a member for 40 years and always have had good service. Real friendly and helpful folks.

Rashaud Mitchell _{on Google}

Jun 27th, 2021

I usually have no problems with this bank. But I have been trying to call for two weeks and have been on hold for a least 30 minutes each time and there was still no answer. I needed one sheet of paper but no one was answering their phones. I then decided to go into the office and realized there were no customers nor were they busy. I decided to call from the lobby to see what happened. As I called, no one attempted to answer the phone, even though no one was busy.
THIS IS UNACCEPTABLE!!! Especially during the times of Covid-19. If you want to keep your employees and customers safe, then they shouldnt have to come in and expose both themselves and others to the risk of contracting a DEADLY virus. When I got to the desk, I asked if something was wrong with the phones and the lady said there wasnt. I then asked to speak to a loan officer.
From the time I walked in, until the time I walked out, I felt unwelcomed. Everyone gave me the sense that they hated the fact that I actually came in. Well I wouldnt have to if someone would have answered their phone.
I have had no major problems with this bank Up until now. My experience has put a sour taste in my mouth. I have recommended this bank to a number of friends but never again.

Ryan S. _{on Google}

Feb 15th, 2021

I've been with 1st Lib for 15 years or so and have been disappointed with the service for quite a while but kept my account open because I had a low interest loan. My last loan is paid off and can't wait to close my account and take my business elsewhere. The last straw was when they over drafted my bill pay account on my last payment by taking more than the payoff on the loan, and then refused to reimburse the overdraft fee for the mistake they admitted was their own. Way to make it an easy decision to leave 1st Liberty! Don't waste your time here. There are plenty of banks and credit unions in this town that WANT your business, and treat you like a human instead of an inconvenience. The attitude you get here permeates from the top, and its sad to watch a bank I used to enjoy doing business with turn to straight garbage.