T-Mobile

Jim Shine _{on Google}

Jun 25th, 2023

Absolutely the worst customer service I have ever experienced. Didn't provide what they promised. After being told they would fix the problem and admittedly it was their mistake they never solved the problem. Was told they were working on it and would call me back,7 times, never received one call back. Was told they were to busy with customers in the store and they were priority. I would have thought fixing their mistake would have been priority. Avoid this this store.

Lulu Ryou _{on Google}

Jun 12th, 2023

What dreadful service! This was my third attempt to purchase a new phone. They can always order it! If I wanted them to order it, which is what I ultimately had to do, I wouldn't be there. My most recent phone purchase was a lemon! Verizon will be ecstatic if it is! Fix your mobile strategies or you'll just promote Verizon more! Have a nice day and please place your robot assistant where the sun doesn't shine!

Charles Simpkins _{on Google}

May 23rd, 2023

Spent 1.5 hours waiting for 1 of the 2 sales associates to even acknowledge we were there waiting to become t-mobile customers. During that time 6 customers walked out, including my wife and I. One sales associate kept yawning, mouth wide open, with complete lack of courtesy for the customer he was attending to. The store lacks Professionalism and common courtesy!

Rick Hawks _{on Google}

May 17th, 2023

Tyler in Grants Pass is a great phone rep. He knows his product and explains very well. He is the T-Mobile guy to see.

Erin Lemoi _{on Google}

May 2nd, 2023

The store manager in GP needs to work in her customer service skills. I have delt with her a few times and every time she is combative, snide and arrogant. She talks over people instead of letting them explain their issue. And when you insist on being heard she gets an attitude and very UNhelpful.