Five Points Bank is located at 3111 W Stolley Park Rd in Grand Island, Nebraska 68801. Five Points Bank can be contacted via phone at 308-384-9998 for pricing, hours and directions.
Contact Info
308-384-9998
Questions & Answers
Q What is the phone number for Five Points Bank?
A The phone number for Five Points Bank is: 308-384-9998.
Q Where is Five Points Bank located?
A Five Points Bank is located at 3111 W Stolley Park Rd, Grand Island, NE 68801
Q What is the internet address for Five Points Bank?
A The website (URL) for Five Points Bank is: http://www.5pointsbank.com/
Q How big is Five Points Bank?
A Five Points Bank employs approximately 20+ people.
Q What days are Five Points Bank open?
A Five Points Bank is open: Wednesday: 8:30 AM - 4:30 PM Thursday: 8:30 AM - 4:30 PM Friday: 8:30 AM - 4:30 PM Saturday: 8:30 AM - 12:00 PM Sunday: Closed Monday: 8:30 AM - 4:30 PM Tuesday: 8:30 AM - 4:30 PM
Q How is Five Points Bank rated?
A Five Points Bank has a 4.6 Star Rating from 11 reviewers.
I deposited a check into my savings account (9/21/2023) and was told it will be on a 1 week hold. When I called to ask why it was on a one week hold do to it being a cashiers check. I was speaking with the stolley park branch manger ( Gregg) he told me it was do to the amount of the check. I mentioned I have never had this happen at the other bank I have been working with, he argued with me stating he knows for a fact no other banks do that. I told him I personally havent had this issue at the other bank I was banking with. He argued with me again stating he knows for a fact they dont. I asked to speak to someone higher up he told me (Tim) was the next one up. Put me on hold for a few minutes and told me Tim just walked through the doors, to call back and ask for Tim. I said ok and got hung up on. I called back and asked to speak to Tim and was put on hold again. Tim answered and said he spoke to Gregg and Tim started to argue with me as well saying the exact same things that Gregg said. I asked him when will the funds be released because Im an investor and need access to my funds. Tim said possibly Thursday the latest Friday 9/29/2023 and was hung up on again. I looked and the funds still wasnt available on 9/29/2023. I went to the office and tried to get the issue resolved and was met by customer service lady who asked if I needed help. I explained the situation to her and was met again with attitude and she stated yes I was aware of it. She stated to me the funds wouldnt be available until the following Tuesday 10/3/2023. I told her that was unacceptable. Bruce got involved and he made some calls to where the cashiers check came from then released the funds for availability after finding out the check was good after all and stated I dont know why it was held for so long. The whole situation should have been handled differently instead of trying to argue as to why the funds where on a hold. They should have advised a solution instead of acting like it was a nuisance to them. I closed my account and moved banks I was banking with 5 points bank for 18 years. I will not recommend this bank to anyone
Business Response on GoogleFeb 19th, 2024
Emmanuel,We're truly sorry to learn about your unsatisfactory experience at Five Points Bank. It's disheartening to hear when we don't meet our customers' expectations, as our aim is always to deliver superior service. Your feedback is invaluable to us and has been shared with our team to ensure we address the issues you've highlighted.Please know that we are taking immediate steps to prevent such experiences in the future. We are committed to continuous improvement and ensuring our customers' needs and expectations are met with the highest standards.Thank you for sharing your experience with us. It is insights from our customers that help us grow and improve.Warm regards,Customer Service TeamFive Points Bank
sug boxer on Google
Great people at Stolley Park and 5 Points locations. I have banked there for over 30 years always helpful and knowledgeable
Business Response on GoogleSep 14th, 2023
Sug,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear about your 30-year journey with Five Points Bank and appreciate your loyalty.Our team is committed to providing exceptional service to our valued customers, and it's heartwarming to know that you've found our staff to be helpful and knowledgeable throughout the years. Your kind words are a testament to the hard work and dedication of our team members.We truly value your continued trust and support, and we look forward to serving you for many more years to come. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. Your satisfaction is our top priority.Thank you once again for choosing Five Points Bank as your banking partner. We're here to help you achieve your financial goals every step of the way.
Amy Raber on Google
Very knowledgeable, helpful and caring staff. love this bank
