Hollister Co.

Babitos _{on Google}

Dec 23rd, 2023

The manager April, is horrible she always has an attitude about everything talks bad about customers behind there back. Shes always on her phone and will continuously roll her eyes she is rude and makes you feel like your being annoying.

Sharon Rose _{on Google}

Nov 17th, 2023

I just had the worst experience at this location, first of all the sweatpants that I got for my sister on Black Friday were too big. She didnt try them on that day because it was very busy as it was Black Friday. So I decided to come back and exchange them. I had the receipt and I had the tags still attached , but they said that they couldnt find the item that I had purchased cause it wasnt linked to the phone number nor email I have on there so they couldnt help me. However I explained to them that this has happened once before where they emailed the receipt and it never sent. When i said that the manger said nothing. Then I was obviously frustrated because it wasnt my fault that it wasnt linked and then she said the receipt didnt have that item on it but it was the only receipt I had. And then I said to her that maybe she rang up the other item I didnt end up getting that was the same price but she was supposed to take it off and maybe left it on there instead of the other ones. Which I explained to the manger and she rudely said Well that could have been an accident immediately taking offense to me just explaining to her what I think happened. Then I asked can she just exchange them? she again didnt say anything to me. I was getting very overwhelmed because obviously the economy aint good so I was upset that I practically wasted $50 and it went down the drain.
Then she said Do you have to be so rude like your comments and your side comments and I was stunned I then explained its not your fault that its not on their but its not mine either Im not being rude to you Im frustrated that theres nothing we can do because now my money is wasted. How is that being rude? She just wants to exchange them for a different size? I understand its not poping up, is there anything we can do maybe call customer service she literally didnt say anything then looked at me like I had to find the solution for this problem yet shes the manager. I didnt appreciate her taking it personally when Im just the customer and shes the manager I dont work there so I dont know what she wanted from me. she was not helpful at all to me and then was being very rude to me. Over all Id give the associates a 1/10 because you cant give a zero so they get a 1 especially with them rolling their eyes looking and watching me and that was uncomfortable and the manager also gets a 1/10. Unprofessional. Absolutely disappointed as Ive been shopping there for years and now I will never go back to that location. The manager is clearly not fit to be a manager if you cannot find a solution appropriately and professionally for a customer who had nothing to do with the mistake in the first place.
I work retail and we pride ourselves on positive feedback and stride for 10/10 customer experience and if I treated a customer like that I would have been either written up or fired on the spot.
The managers name I think is Brenda but i couldnt really hear her cause the music was so loud but if you shop there make sure you dont need to return anything cause clearly they wont help you.