Gold's Gym

Bert Stare _{on Google}

Aug 10th, 2023

- Tripods everywhere. I spend more time dodging tripods than I do weights on the floor. Plus I dont feel like being on someones social feed (Ive seen myself in the background!)
- Fountain water is very warm to hot. Its never cold
- Weights are all over the place. Never racked. Especially the lighter dumbbells. Theyll be over in the training area, upstairs, in the racks, etc
- Parking is obnoxious. Abandoned vehicles, lines of SDE trucks in the tow away row, vehicles parking in the hashmarks between the handicap spots, vehicles parked randomly in the middle of the lot where no parking spaces are
- There is never any staff walking the floor enforcing rules or putting weights back where they belong. Front desk staff always constantly on their phones all the time
- When something breaks, and it breaks often, its months until its repaired
- A lot of guys just sweating away on the benches shirtless and walking away without a wipe down
- Selfies in the bathrooms have to be careful you dont accidentally get picked up in the background. Not to mention the no camera rule in the bathroom, but the gym gets tagged on socials with bathroom selfies and the members continue to show up than be kicked out

Paula Kauffman _{on Google}

Aug 5th, 2023

Yesterday morning I was subjected to a verbal and near physical assault by two other members at your facility. As I was using a machine, a man, Scott Smoot, aggressively approached me demanding to know how long I would be on the machine. I have been asked this before, as has nearly anyone who works out at a gym with other members. This individual was loud, rude, and aggressive, and he proceeded to berate me as I told him I was not yet done using the machine. His wife April Smoot (an EMT by the way) then joined in on his verbal assault, coming nearly nose-to-nose with me as a yelled back defending myself. In the course of this verbal altercation, the two used racial slurs and told me to go "back to my country." At one point, the man lunged at me as if he intended to physically attack me, with his intentions only thwarted by the intervention of another member acting as a Good Samaritan. The two then threatened that I would be subjected to additional verbal and physical abuse in the parking lot, at which point I retreated to a tanning room, calling the police as I did not feel safe walking to my vehicle alone.
My actions were entirely in self defense to this unprompted, unwarranted, and unacceptable behavior by the man I have outlined. These members are a liability to your facility and franchise, as if they can behave this way towards me, they can and likely will demonstrate the same behavior in the future. I encourage you to review your security camera footage to prove that my actions were in self defense.
I fully intend to cancel my membership with Gold's Gym. The fact that I was told by on-site personnel that the couple would not be banned from the facility because "they have been members for a long time" means that my safety is not a priority for your establishment, and I have no intention of subsidizing your business while putting my safety and peace of mind at risk. I will be sending this information to your corporate headquarters so they may be kept apprised of the issues at your facility, and will be sharing my experience on various social media platforms.

Paul Bennoit _{on Google}

Aug 4th, 2023

I would like to take this moment to show appreciation to Ashlynn Stitt. Ashlynn is a manager at the Golds Gym in Marley Station. I had a very minor issue that Ashlynn went above and beyond to correct for me. I also work in customer service. I have to say hands down Ashlynn is great at what she does and Golds Gym should be very thankful that they have her. Thank you again Ashlynn for all that you do!