Jiffy Lube Multicare

Colin McLaughlin _{on Google}

Apr 6th, 2024

I think the individuals who work at Jiffy Lube are strong, but I think the business model is weak.
I went in for an oil change. My break line broke some time between the oil change and before pressing the break pedal while leaving the Jiffy Lube parking lot - to be clear, my car was steadily dripping break fluid directly after my oil change, on Jiffy lubes' property. The response the owner was that this was a result of "poor timing", and that I could pay for a repair at any Jiffy Lube location.
Again, my break line broke, sometime before leaving the Jiffy Lube parking lot, and the response was that I could come back to pay for a repair, at the very location my break line broke.
This can be a coincidence, but in my due diligence, I must warn of my experience.
In addition, as with any quick Lube location, they will try to try upsell you. It is in their business model to require mechanics to show you your air filter and offer to change it for $50, even if they KNOW, the change is not needed. I asked the mechanic when he offered to change my air filer. "would you change it?", and he said, "No, it's not that dirty." Super genuine guy, but Jiffy Lube requires him to upsell for unneeded parts and repairs. Kinda scummy.
Overall, I like the Jiffy Lube staff and mechanics at this location. I am even going to give their mechanics a break here - I watched the video of the oil change, and while the video looked like it was shot using a potato, I could not visually see ANYTHING that suggested the mechanics did anything wrong. It is possible you should ignore my bad review and it is possible this is an unfortune conincidence and Jiffy Lube is getting the short end of the stick. I do need to warn you of the urgency of Jiffy Lube staff and ownership to deny any responsibility for what will be a pretty quick and inexpensive repair, which I am getting at a more trusted location. (Shoutout Meineke Car Care Center in Damasucs, MD.)
I just think the corporate side of Jiffy Lube is scummy. I'd recommend building a relationship with your local mechanic and paying $5 more for an oil change.

Karyn McCannon _{on Google}

Mar 21st, 2024

Service used to be fast and polite. Took both family cars to this location over the years- my last visit will be my last. I was told I needed to replace 2 tires, and steering and brake fluids needed to be flushed... despite being done within the last year for both. It was not mileage indicated, and inspection of the tires show all 4 have plenty of life left. They have become pushy and attempt to sell services that are not needed. I took my car to another garage who showed me the fluids in question in my car, and explained that they did not need to be done again so soon. I will not be returning to this location.

CANTN EL CHAPARRAL!!!! _{on Google}

Feb 29th, 2024

All the bitter workers don't serve you well and mistreat your car, they knock down the doors as if they didn't saw properly.

Carlos Malovini _{on Google}

Mar 15th, 2024

I recently had the pleasure of experiencing exceptional service at Jiffy Lube in Germantown, Maryland. I drive a 2019 VW Jetta, and my most recent oil change service was on December 30, 2023. However, about two weeks ago, I noticed my car was leaving oil stains on the ground. Concerned, I returned to Jeffi Lub for assistance.
Not only did they promptly diagnose and resolve the issue, but they also showcased the utmost professionalism and friendliness that I've come to expect from their staff. They were not only efficient but also incredibly courteous and knowledgeable. Their personal touch and dedication to customer satisfaction truly set them apart.
I wholeheartedly recommend Jiffy Lube in Germantown, Maryland, to anyone in need of automotive services. Their professionalism, friendliness, and expertise make them stand out in the industry. Without a doubt, this establishment has earned my trust and continued patronage.