Candlewood Suites Galveston, an IHG Hotel

Brandy _{on Google}

Mar 20th, 2024

The location is no more than 6 minutes from restaurants, stores, and the beach. The staff is all very friendly. Rooms have full kitchens with full size refrigerator, cabinet space, season rack, and a 2 burner glass stove. Service is also great. It's quiet and a place that will make you feel at home. They also have a really nice pool with sunchairs as well as tables and a hot tub.

Derek Hendrix _{on Google}

Jan 10th, 2024

Stopped in to rent a room with 2 beds and one pet. After paying we went to the room to inspect it. There was signs of bed bugs all over the box springs on both beds. Black dots every where, which is the bed bugs poop. They need to train there staff for what the signs of bed bugs are. The room will need to be treated properly and then monitored.
BED BUGS HAPPEN AT HOTELS BUT THE AMOUNT OF BLACK DOTS, TELL ME THAT THEY HAVE BEEN IN THAT ROOM FOR A LONG TIME, AND THE STAFF IS NOT CHECKING FOR THEM. PLEASE PROPLEY TREAT YOUR ROOMS.
REPLY TO YOUR REPLY
I am not making any "Baseless accusations" my family has been in the hospitality business for over 25 years. We know exactly what to look for and the signs of bed bugs. The fact that you say that you checked the room or had your pest control company check the room and there was nothing there is a complete lie. If you actually hired somebody and they told you there's nothing there, you need to find a new pest control company. The fact that there was so may black dots on the box springs, confirms that no one has been checking for bed bugs. At 1st I was not going to leave a review, but I am sick and tired of hotels not checking for bed bugs, having them and then we have to panic to try to find another hotel that does not have bed bugs. I could care less about the pet fee. What we care about is having a room that doesn't have bed bugs, because we don't want to bring them to our car, or house.