Homewood Suites by Hilton Gaithersburg/ Washington, DC North

Mike Lind _{on Google}

Apr 2nd, 2024

A few years ago this hotel was great. However, it has gone down hill. We checked in at around 8pm. I opened the fold out couch, the very thin mattress (you cant sleep on it) looked like it came right out of a dumpster. Upon inspection there was food and mouse droppings under the mattress. I notified the front desk and they moved us to another room. However, I will say both rooms had many stains on the walls and furniture. The rooms both smelled like wet pets. At this point in the evening I just accepted the new room. The free breakfast is ok. Every morning it changes but they need a waffle maker and more fruit varieties. Parking is good and the staff is somewhat helpful. It was also located conveniently to what we needed. Unfortunately, though there are some significant downsides. I will note we did see an exterminator truck out front when we left. So they are addressing the mouse issue.

Diana Cahn _{on Google}

Mar 24th, 2024

The staff definitely made me and my family feel uncomfortable and like we werent wanted there. Other guests were complaining about noise we were making which was understandable but the staff handled the situation very unprofessionally and instead of calling up to our room and just letting us know you know hey please keep it down or even stopping by our room and saying that.no he decided to come up to our room, creep at our door and listen to our conversations and invade our privacy?

BigMomma's Family _{on Google}

Mar 25th, 2024

This was a great hotel. All of the workers we encountered were nice. When we got into our room we noticed the toilet wouldnt flush, they moved us right away. The bed was very comfortable, the couch bed not so much, the roll away bed was also pretty comfortable. The only complaint I have is that the room seems to stay pretty hot. Like a consistent 67, unless you just get back to your room. But its usually very warm. We are also a LGBT+ family and we didnt feel uncomfortable, or unsafe. It was very welcoming! The front desk employees were very nice and actually talked to us. Most front desk employees dont usually have conversations or interact much. The breakfast was ok. The tables were always sticky though, like super sticky. We didnt understand why, we watched them be wiped down after people would leave the table. Weird! The location was a nice distance from DC, the drive was crazy every time but not bad at all.