The Jones Company by CastleRock

It's Me Da Mrs. _{on Google}

Dec 29th, 2023

The Jones Company is TERRIBLE to work with. Would not recommend to my enemy. After getting your money, you are stuck with the bad service that comes with this name. If Pat is your builder, stay away. I do NOT have one straight wall in my house. My floors are unleveled. I had a crack in a wall at move in. Other issues that were identified and never addressed or corrected. STAY AWAY from JONES COMPANY.. Bad Business!!

Jessica Williams _{on Google}

Oct 15th, 2023

If youre considering building with the Jones company, dont. About a month ago we noticed our floor was buckling. We called Jones about a possible leak, when they came out they found that the dishwasher they installed, was installed improperly and was dumping water into our subfloor and crawl space. After assessing damages, the floor, cabinets, and counters all would need to be taken out and replaced. In addition, we would need to relocate due to mold and loss of use to our kitchen. We have a newborn and a 1.5 year old and simply cant risk them being exposed to mold, not to mention we wouldnt have a working kitchen for months. They initially took ownership and said they would take care of damages. They took the dishwasher out, brought in a plumber, had mold remediation come out, scheduled the cabinet and granite companies to come out and then suddenly stopped all work and said they would no longer be moving forward on the project. Once they realized how bad the damages were and the amount of repairs they would need to do they pulled out and stated were out of warranty. Leaving us with tens of thousands of dollars in damages. Bottom line this was their mistake. This has been going on for well over 6-8+ months according to their super intendant if not longer and should be taken care of by them. Weve lived in this home a little over a year and are having to completely demo our entire kitchen due to their mistake. If you want to waste money and live in a home where they cut corners every chance they can get, then Jones is the company for you. Service: Custom home design