Paxton Place Interior Design

C Warmink _{on Google}

Apr 14th, 2023

Services: Home decor selection, Interior decorating

Robiu abubakar-eruda _{on Google}

Aug 12th, 2022

Great customer service

Annette H. _{on Yelp}

Apr 28th, 2022

Paxton Place Design is absolutely wonderful to work with. They are great communicators, highly organized and they have incredible attention to detail. I'm so happy with the results! I highly recommend them for all your design projects.

Kelli Cook _{on Google}

Jan 23rd, 2023

Paxton Place helped us do a major renovation of our 20 year old home. In the beginning, our primary reason for choosing Paxton Place was the way they billed for their services. We knew what our design costs were going to be upfront--they don't charge for every phone call, text and home visit. Their bid was all inclusive which was a lot easier to deal with--especially for my husband! Stacie and Jessica, along with their staff, provided expertise in planning, designing and decorating during the entire process. From furniture layout to furniture purchase; paint colors; rug selections; lighting selections, fabric choices, window treatments, hardware selection. windows, doors, cabinets, countertops and too many other things to list, they took care of every detail. They walked me through the 18 month project every step of the way. They provided the perfect balance of listening to me and my opinions yet gently moving me toward a more timeless look when it was needed. They had fresh ideas and solutions to every problem that got thrown their way. They were fun to work with--there was lots of laughter and only a few tears which given that our project was started in the middle of COVID is absolutely amazing. We love our new home and highly recommend Paxton Place Design. Services: Room planning, Bathroom design, Custom art selection, Dining room design, Door design, Stone, brick, & stucco design, Living room design, Office space design, Closet design, Lighting design, Kitchen design, Home decor selection, Interior painting, Flooring selection, Cabinetry & hardware design, Bedroom design, Interior architectural design, Interior decorating

Danielle De France _{on Google}

Jun 23rd, 2022

We were looking forward to this experience and I have to say that aside from some minor errors in detail and quality, we are overall pleased with the final product. However it was quite a journey to get here and a less than pleasant. We hired a design company because 1) we lack experience in remodeling homes and 2) as busy professionals we felt it worth the investment to not have to be so involved with the logistical side of the projects. That was not the case at all.
First of all, there was no end date filled out in our contract. Thats on us but again, we lacked experience so we really should have pressed for that. Second and a major issue I have with this company is that every single disruption was made to be our problem. From what I can tell this company works with 3 contractors and they make it seem like they have a whole Rolodex of them. At no point did they take responsibility for over promising and under delivering due to delays, mis quotes and errors. Their response was always something to the effect of everything is so backed up due to the pandemic. The pandemic began in March of 2020 and we began our project in March of 2021, so this business has had ample opportunity to course correct and evolve with the shifts and disruptions in supply chain.
Third, we had a window closed in and unbeknownst to us that did not include the interior drywall repair but rather a sheet of plywood to hold place. Again maybe this is on us for our lack of experience and it was foolish to trust them to communicate with us but that feels like a major cost, major detail to clearly communicate to your client.
Fourth, we had wood floors done and the amount of follow up we had to do to just get a start date was ridiculous. Mind you the down time and chemicals this project uses, the fact that we have pets which required boarding during this time and our own plans to evacuate the home. After all the attempts to get a start date from them, they ended up giving us about a 3 day notice which is unacceptable planning and disrespectful of our schedules. Furthermore they advised wed be safe to return to our home about 3-5 days after the stain process was completed once the polyurethane had settled. This was so far from correct; I came home thinking I was going to stay and had to hold my breath and run through the house to exit for another 3 days. Not to mention pay a substantial amount of extra money to extend our pets boarding and get ourselves another hotel.
Fifth, their (rather rude) painter gave us a quote to paint a room (mind you, a large room) that was around $10,000. When questioned why the interior paint of one room would cost about the same as the exterior paint of our entire home cost (which was done by the same painter, same company) I was met with maybe you should find your own painter. Then we were told that its because finding contractors that are insured cost a more premium price. My eyes rolled so hard I got a headache. And then we found an insured contractor who painted said room as well as an additional room and baseboards for less than half the amount Paxton Place quoted.
At the end of the day we are pleased with the final product but wouldnt use them again.
The ladies are nice and they have good ideas, its just that the operational side of it was really messy and seemingly outdated. Like you cant expect a clean process if you primarily operate your business via email and with three whole contractors handling the scope of work you offer. On top of that, it really felt like once we were past writing the big checks that we fell so low on their list of priorities it was insulting.