Northeast Alabama Water District

Grayson Edgeman _{on Google}

Mar 24th, 2024

This place is absolutely garbage, terrible communication, terrible billing, terrible by all means, I had a perfect record on paying my payment up until this month, I went to send my payment in on the phone cause you know, they wont let you come inside the actual building to pa CLOSED ON THE WEEKENDS (only time Ive got to pay it since I work away from home). Well I got a screen saying payment confirmation a couple weeks ago so I thought I was good, NOPE got a phone call this morning saying my water would be turned off if I didnt pay today and Im top of that a 30 dollar late fee on top of a 90 dollar bill, YOURE TELLING ME ITS A THIRD OF MY BILL I HAVE TO PAY??? If youve got a choice between this water company and another one, take that company all day, the headache Ive dealt with them not being able to answer phones and everything is worse than any Ive ever experienced in my life so far absolutely unbearable. BE WARNED.

Deborah Aldridge _{on Google}

Mar 19th, 2024

So hard to deal with!!!!! When we moved in 19 years ago they tried to shut off our water twice after we had paid!!!! We've been late with a payment. Now we're moving again. They only take cut off dates 5 days ahead of time (everyone else was fine taking our termination of service) and they only cut off on certain days. So now we're paying for somebody else's water for 2 days. And to top it off, we have lousy water pressure. When I asked about it they told me there were new chicken houses put in. That shouldn't matter!!!!!! I've never encountered a business more difficult to deal with. And that's saying something.

Anita Nation _{on ChamberofCommerce.com}

Feb 21st, 2024

I received a late notice because the company decided to change the way they accept automatic payments. This is fine except I was notified by email on January 25th about the change for a bill that was due on Feb 8th. That is a ridiculously short amount of time to notify customers of such a change. They had no trouble sending me a voice-mail about my "late" payment but they could not send a voice message about the payment change? Seriously.

Ryan Covington _{on Google}

Feb 14th, 2024

They installed my meter in a low spot so if it rains for more than 1 day my whole meter is under water. Is there really no where else to get water services in our area?????

Shane f _{on Google}

Nov 30th, 2023

This is the worst water company, between billing and everything else! They screwed my drive way up putting neighbors meter in and Ive dealt with it for 11-12 years put several loads of chert and gravel on top of it and it sinks in no time, had 3 people look at my drive way and said its their responsibility to fix that, well this sorry place wont even touch it, they screwed the pooch and now I have to foot the bill for it, billing dont even get me started Ive put checks in the night deposit and have had 2 lost in the past and yet these crooks charge me a late fee on top of me having to pay the stop check fee at my bank! I wished someone with a back bone would take this place over clean house and put a responsible person in charge that will stand up and do the right thing for customers, but by god dont be 1 day late or they will be harassing the piss out of you for their screw up and make you pay for their mistakes!!