Total Grand Rental

Ida Rose Florez _{on Google}

Sep 22nd, 2023

TL:DR - DONT do business with Total Rental Center.
Wow. Wow. Wow. Needed to rent a compact tractor. Home Depot suggested Total Rental (affiliated with True Value). Called, spoke with Rich, he was informative, polite, professional. We made the reservation last week for pickup today. called yesterday to confirm. Spoke with John. Yup, were good to go. Husband took a week off from work. Great weather. Had $900 of cinders delivered. Drive in from Williams this morning to pick up. They run our credit card for payment and we go to the back to load the tractor.
Nope. Both their John Deeres are broken. The guys out back blame Rich. Rich blames the guys out back. Clearly they dont communicate with each other. MAYBE they can have it ready tomorrow. They dont know. I ask for a discount for our time, trouble, gas, missed work. NO! We are absolutely not discounting any equipment.
So I ask to speak with the manager. Rich calls Brian, tosses me the phone (literally). Brian identifies as one of the owners. I tell him the situation. He says he needs to talk with Rich. He does. I hear everything Rich says. Brian gets back on the phone with me, tells me the equipment was returned yesterday broken (thats not what Rich or the guys out back said nor is it what Rich told Brian) and theres no way for them to know when equipment will fail. I said the equipment failing is not the problem. How were being treated as customers is the problem. Youre not doing anything to make this right. RIch kept interrupting me, Maam. Maam. Maam. Im not giving you a discount. I was stunned that he wouldnt even cover the cost of gas! This was his companys screw up. He said, I dont control where you live. Its not my fault you dont live in town. Wow. Wow. Wow. Then he told me our reservation is canceled and I dont need to pick up the tractor tomorrow. What a misogynistic, hellish experience.
Anyone got a tractor we can rent for a week or even a few days?

Craig Dennis _{on Google}

Nov 30th, 2022

Do not buy anything at this store they do not care about the customer, they do not stand behind their products and if you spend 1200 on a new saw here and it is failulty they will blame you for it. They are rude, condescending, and completely unapologetic. I would not give them 1 star if a negative star was available.

Kevin Parrish _{on Google}

Sep 7th, 2022

Great staff and awesome tool selection!!