American Defensive Driving School

Amy Landolt _{on Google}

Feb 21st, 2024

My kids both went through the program. They were well-prepared for the driving exam and six years later they still talk about stories Doug shared to help them understand the importance of driving cautiously. They also havent had any accidents in six years (as far as I know) except some minor scrapes parking in the first few months of having a license.

Dawn Stewart _{on Google}

Aug 16th, 2023

I am living testimony to see that I came to American driving school has a grown adulthood woman ,so scare and afraid to drive, didnt know much about driving and I was recommended by a good friend of dougie I thank God for him and he work with me endlessly patient and at times it was a rough journey but he stood by me has Big brother never give up on me, dougie you are great man of patient understanding well, must say got my license for very first attempt and I highly recommend this driving school to any one, this place American defensive driving school, just check it out on website and give them call. Tracey thanks to you who brought me on day of my exam and encourage me when I thought I couldnt made, dougie thanks to again.

Dan Lu _{on Google}

May 12th, 2023

It's been 8 months since I finished my driving lessons with them (adult with instructor Kevin) and I really see the difference their teaching made on me. I'm very mindful on the road as well as walking around cars. Plus they're all lovely people to work with. Highly recommend!

K R. _{on Yelp}

Nov 1st, 2022

I so hate to write this review. As a professor of African American Studies, I try, wherever possible, to support Black businesses. I was so happy to find this school two years ago when my daughter was beginning the process of getting her license. Unfortunately, things took such a tragic turn recently I feel compelled to write this review. To make a long story short, we signed a contract for four drives and only completed two before our contract expired. When I called recently to see about scheduling the remaining two drives, the woman who answered the phone informed me that we had to pay the remaining $150 from the contract in addition to $75 per drive for two additional drives. Okay fine. We were in the wrong. But the woman also said that sometimes Doug works with families and she's seen him "meet families half way." She said he would maybe take off the cost of one drive. She called him to ask and when we got back on the phone she said I would have to pay full price. I asked what happened to meeting us half way? She then got flustered and apparently called back only to get back on the phone and tell me they would email me. Fine. That evening I received an email from Andrea saying the same thing as the woman on the phone. The next day I emailed her back to ask her how to remit payment; I also informed her we were going to move forward with a different school where the people answering the phones were pleasant and helpful. I wanted to confirm that she would send a certificate of completion for my daughter's classroom portion of the program and completed drives. When I didn't hear back from Andrea, I called the office to see if there was a way to expedite the process so I could move forward with the other school. This is where things took a HARD left! I explained to the same woman I spoke with yesterday that I had been emailing with Andrea and that I was hoping to expedite her response so that I could pay and move forward. She told me she understood I was corresponding via email and that I should email Andrea. I responded that I did email her and I didn't receive a response which was why I was calling. I asked if there was a number I could reach Andrea at. The woman replied, "I can't make her respond to you. If you need to talk to her, EMAIL HER!" Ummm...what? I said, "nothing about this request necessitated such an aggressive response." And as a Black woman who's been called aggressive, I said it only because the shoe fit. Perfectly. Yesterday she was rude, short, and interrupted me several times. Today, she was downright aggressive. She responded, "I am not being aggressive. I'm sorry you're having a bad day. Good bye," and hung up in my face. I literally couldn't believe it. I tried to call back to ask her name for this review but of course she didn't pick up. Again, I so hate to write this review for a Black owned business but I am still in shock at how poorly I was treated. Like you don't have to work with our family. You don't have to care that we had twins in the middle of Covid etc. etc. You really don't have to care about us at all and you don't have to give us any extras. But you DO have to be respectful and you DO have to be minimally pleasant. And you DO have to be reasonable and helpful in how you respond to a paying customer. She could have easily just said, "I'm sorry, she doesn't have a phone number but if you don't hear back from her by tomorrow, I can try and reach out to her and let her know you're trying to expedite the process." That's all. It's not hard. It doesn't take a lot. And it's really the least I deserved in that moment. There's enough going on in the world as it is. No one wants to be disrespected simply trying to communicate with their child's driving school! There is another driving school in the area; they have been extremely helpful and I would recommend giving them a call if you're trying to decide between the two.