JLT Investment Services Inc

James Johnson _{on Google}

Dec 6th, 2023

Jerry is amazing

Talbot C. _{on Yelp}

Sep 23rd, 2022

Sad ending to a great start. I rented a home through this company for 1 year. While I had no issues during the majority of my stay, I was disappointed by the unprofessionalism that I encountered when my lease was over and I got my security deposit back in the mail. Or at least, what was left of it. JLT was borderline PREDATORY in docking my security deposit. Our lease (like most do) required JLT/the landlord to cover regular upkeep, wear and tear, and maintenance of the house.  However, JLT instead docked all maintenance or upkeep charges out of the security deposit. For example, they charged me to replace lightbulbs (which I had replaced ALL of when I first moved in, without making peep to JLT), to polish off the kitchen after a year of cooking at home, clean the oven, and to do a "rent ready" cleaning of the whole house (news flash: you have to clean and upkeep a house in between renters, welcome to this planet).Before we left, we spackled, swept, wiped down the bathrooms and did anything else a reasonable person would do when leaving a house that was not their own. Nothing was left broken or unfixable, and all that remained was to prepare the house for the next renters (again, standard practice).To add insult to injury I would like to note that when we arrived in the house a year ago, we immediately found mold in the master bathroom, reported it to JLT, never got a response and ended up having to deal with it ourselves. So what, are they gonna charge the previous tenant for mold that is growing in the humid conditions of the pacific northwest!? yeah, definitely not, cause that would be ridiculous!   Apparently, JLT is under the impression that a 3 bedroom, two story house does not need any maintenance and should be delivered in rent ready condition at the end of a lease (which is ironic considering the mold in the house upon move in). This is abhorrent behavior that is almost certainly a violation of our lease agreement. We are not slobs, we left the house in good condition- JLT is just THAT type of management company.When I tried to address my concerns with JLT and engage in an adult conversation, I was brushed off and ignored. To date, JLT has not responded to my latest correspondence and I have doubt they will anytime soon.  If we were fighting over more money, I would follow up further, almost certainly with an attorney. That's actually likely why they get away with this behavior- it's never worth anyone's time to fight them.Hate to say it after having 98% good experiences with them, but this behavior is unacceptable and I would IMPLORE you not to rent through JLT. They are sloppy, mismanaged, and predatory. Save yourself the headache and go a different direction.

Matthew Garbe _{on Google}

Jan 11th, 2022

They gave us a chance when nobody else would and for that I am forever grateful. Sharon is one of the nicest people weve had the pleasure of working with. My wife and son absolutely love our home as do I! Its just perfect for us! I would recommend them to anyone who is looking for a place to live!

C Moon _{on Google}

Dec 9th, 2020

I see another property owner is having the same problem I am having with Bill. The fence between our property and the tenant occupied property currently managed byJLT has fallen. The tenants three large dogs now have free access to our yard. We have talked with the very nice tenants and they have put up a temporary solution. They contacted JLT and were blown off. I contacted Bill at JLT and had one of the most dismissive, rude conversations I can recall having with anyone. Talk about arrogant and condescending. Bill has no business dealing with the public. As of right now I am sending a letter to JLT and the owners of the property putting them on notice regarding their liabilty with the fence. I have gone so far as to hire a surveyor to determine ownership of the fence. In the beginning I was willing to help with the cost of replacement but after the treatment I received from Bill the owners can deal with it themselves. I cannot imagine being able to stay in business if I treated people this way.