Bank of America (with Drive-thru ATM)

Yuri _{on Google}

Mar 30th, 2024

Matt is amazing! He is fast, efficient, patient, and very nice! He was able to help me with my needs with my deposit. Thank you Matt for your kindness!

M Weller _{on Google}

Mar 16th, 2024

The people are usually friendly, but its almost like pulling teeth to deposit a check or make a withdrawal depending on who you talk to. If you dont have an atm card or want to give them your cell number, they act like they cant process the transaction. The hours are horrible too. 10-4 with no drive through. Its just too much trouble to change everything that I have set to this account or else Id have closed my BOA account years ago.

Terri Angier _{on Google}

Jan 18th, 2024

worst experience of a bank...they wouldn't cash their own check saying I have to process it through my bank because it's too big??..My bank immediately took care of it...No wonder BOA keeps downsizing and losing locations while my credit union keeps growing...

Michelle Winters _{on Google}

Aug 20th, 2023

It irritates me when a person comes up and GREETS ME and asks what they can do for me? Then they direct me to the long line that has eight people in it. How about that greeter jumps behind one of those teller desks and REALLY helps customers?

Building Lives _{on Google}

Sep 11th, 2023

This Bank of America location on Bryant in Edmond has a major organizational and or leadership breakdown, of something of that nature.
I feel bad for the team members.
The environment is very heavy, and I can tell almost every employee is on edge, because as soon as you ask them a question, they reply with frustration, and sometimes with an attitude.
I was standing in line for about 20 minutes, and I saw the same behavior with almost every customer that came in today.
Even the security guard are sitting to the right of the front door this morning had a bad attitude. I smile, and I asked him politely if they had a restroom I could use before I make my deposit, but he didnt reply to me the first time I asked him, he did reply the second time I ask him, he replied, with a really bad attitude we do not have a public restrooms .
I hope someone read my comment, and at least do some research and take some action on whats going on at this location, and mainly help the team, because they are drowning.