Wells Fargo Bank

Jerome Mr. Jay Robinson _{on Google}

May 31st, 2023

I personally never had a WF account, they assisted me with my father's Estate account. They guided me through this difficult procedure and made a friend in the process. Good people at a hard time.

Synergy Teamwork _{on Google}

Dec 23rd, 2023

Wells Fargo off of Chaple Hill Rd Discriminated against my sister because she is disabled. She is legally blind, deaf, & cant speak words she talks using ASL. She has been with WF and this bank location for over 15 years. She used to go inside with her mom to do transactions, but due to health issues my sister cant stand long or be around too many people so she has been going through drive through with her brother for over a year now.
My sister provided her Valid ID, bank card, & she signed her withdrawal slip which was on the camera. Every other car in drive through provided the same documents and zipped through the drive thru.
We we were in the drive through almost 30 minutes. The teller with cornrows had a tone that was not professional, she wasnt being forward with what was the problem she kept saying she needs to speak to my sister. She was told she is disabled and asked if she could see her sitting in the car. Then another teller came with no explanation to verify information like her SSN, persons on account, and last transactions saying she needed to speak to my sister directly. At this point all of us in the vehicle were confused, we informed them several times of our sisters disabilities.
When told she can only talk using ASL they never said nothing. Her brother explained he is the power of attorney. They said he would need her SSN which no one had because in all these years WF has never asked my sister for her SSN. I used to be a customer so I know this to be true. He was able to answer the other questions and the tellers just left us in the drive through with no explanation.
I went in the bank and saw other people providing the same documents my sister provided and they got their transactions completed promptly. I could see vehicles zipping through drive through as I stood in line.
A woman standing next to me was shocked because the teller who was helping us in line with blonde hair her name is Lisa came over to speak to another male teller and then they both looked our way and stared while talking to one another, the teller that Lisa was asking what to do and the male teller said he will handle it after this transaction.
The bank was packed with a line full of people the woman next to me said what did we do for them to be staring rudely like that at us. I said we did not do anything I am the culprit they are staring at because they are concerned I got out of the car in drive thru and came in. The woman asked me why and I said loudly enough so everyone could hear me they are discriminating against my sister just because she is disabled and unable to speak, hear or see well so I came in to complain to management about why she is being treated differently than every other customers.
Both tellers heard me all of a sudden the blonde teller went to tell the teller with cornrows to release the withdrawal. The teller releasing the funds asked what denomination and then gave a different denomination than what was requested and still had an odd tone.
I just left without talking to management, I had witnessed enough so I called corporate, contacted BBB, and emailed consumer reporting affairs. I will also be leaving reviews a few places about this discrimination.
My sister is the best person on this planet and has never done wrong to anyone or anything in her life why cant she be treated exactly like other WF customers? Why does WF not have anything in place other than confusion and silence when dealing with certain disabilities. Why was my sister late to her medical appointment because of WF discrimination? Why was she disrespected just because she is different?
Discrimination especially in a bank is unacceptable especially with a customer who has that many years being loyal with the same branch. WF needs to be cancelled and shut down.I mean how many law suits can one brand survive due to ignorant employees and unethical business practices.