DTE Energy Headquarters
-
1 Energy Plaza
Detroit, MI 48226 - 800-477-4747
Hours
Chamber Rating
Contact Info
- 800-477-4747
Questions & Answers
Q What is the phone number for DTE Energy Headquarters?
A The phone number for DTE Energy Headquarters is: 800-477-4747.
Q Where is DTE Energy Headquarters located?
A DTE Energy Headquarters is located at 1 Energy Plaza, Detroit, MI 48226
Q What is the internet address for DTE Energy Headquarters?
A The website (URL) for DTE Energy Headquarters is: http://dteenergy.com/?utm_campaign=yext&utm_source=google+business+profile&utm_medium=local
Q What days are DTE Energy Headquarters open?
A DTE Energy Headquarters is open:
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Q How is DTE Energy Headquarters rated?
A DTE Energy Headquarters has a 2.9 Star Rating from 474 reviewers.
Hours
Ratings and Reviews
DTE Energy Headquarters
Overall Rating
Overall Rating
( 474 Reviews )TeJuanna Moten on Google
jean schtokal on Google
This company is poorly run and managed. We live in Williamston Michigan and a few times a month we lose power. Could be a few minutes, could be a couple hours. Sometimes days.
I try to report it each time and that has nearly turned into a part time job. They have a number to call during office hours which is not an 800 number. If you call that number the recording gives you 800 numbers for wires down or gas leaks, and tells you to hold otherwise -and then it automatically disconnects you!
Everyone you talk to at the 800 line while power is out is nice, but nothing ever changes. When I call for flickering lights or after power comes on after a brief outage, they dont seem to care or even want to record there was an interruption of service. Oh good, power back on or flickering lights subsided, great thanks for the call. If they are working on lines or equipment you never get advance notice. Power just goes out and once you report it you might get some information that there was work on equipment. Why not provide prior notice of that work and brief interruption of service to customers?? Clearly there is not enough investment by this company in new equipment and technology.
Today I can see on the outage map that this short outage affected 14 houses in our neighborhood. DTE will send a team out to investigate why this keeps happening, but will NOT notify all affected resident of the investigation results. What? Why not?? Just another example of poor management.
Brian Hughes on Google
Down time energy
Craig Holmes on Google
This review relates to customer credits following catastrophic outages. Following a six day outage last August that was classified as catastrophic, we were told by DTE cs that we did indeed qualify for two $35 credits, having exceeded the required outage for one full and another partial day. You only have to be out for 5 minutes of your final day of outage to qualify, and we had like 10 hours on the last day. We received one credit, then subsequently got a letter saying we qualified for credit overall but never stating the number of days total credit we would receive.
That was two months ago, and no additional credit has been received. Did the letter apply to the credit we already had received? Are we getting the second credit or not? Looks like they're attempting to make me call them to argue about something that is supposed to be automatic, hence 1 star.
Natalie Turner on Google
They will have you wait on the phone all day just for you to get on the phone with a representative and they dont even comprehend what youre saying or understand what do you need help with. Then when you ask for a manager, the manager is always busy.
Overall Rating
Overall Rating
( 474 Reviews )Write a Review
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