Bellco Credit Union - Stapleton

David Hocker _{on Google}

Jan 1st, 2023

Rita Longjohn was such a delight and so professional in updating my account with should have been done a long time ago.(my bad)! Thank you Rita~and keep up the good work!

Alan Knepper _{on Google}

Dec 18th, 2022

Virtually impossible to contact anyone at Bellco via phone. Absolutely no customer service in waving fees. I wanted to combine 13 CDs into 2 CDs, and was charged over $9000.00 in fees! With no offer to wave fees. Note: Ive had personal and business accounts there for 30+ years.

April Guitron _{on Google}

Oct 13th, 2022

How can someone who works a 9-5 handle bank needs when this bank closes at 4pm and only open Tuesday-Friday. I think this bank seriously needs to consider their hours of operation.

Adam Lieber _{on Google}

Aug 6th, 2022

I made an agreement on a lien title vehicle a month ago. This seller is going through bellco. I waited 2 weeks for them to get a payoff note to my bank and am still waiting for them to send the title to my bank so the seller can sign it over. I have never had a vehicle purchase drag out this long, these guys work at the pace of snails. Hopefully at this pace Ill have the truck within a year.

JT Eberly _{on Google}

Sep 30th, 2022

Bellco dba Hellco.
This company is stuck in the dark ages when it comes to technology and customer service. The root of my negative review comes from there lack of technology, which is compounded by their underwhelming customer service staff.
I had a vehicle under lease for 39 months (amongst 2 other vehicles at the time) and I needed to extend the lease because of delays with my new car arriving at the dealership. We extended the lease, but no one at Bellco informed me I must also reapply for my automated payment (I mean really - I had auto payments for 39 months on this vehicle and 2 other cars also on auto payment all linked to the same checking account. Youd think you could link things up or be a little more helpful when onboarding a new account). Anyway I get a mail in the letter about a month after I extended my lease saying I was delinquent on my payment. I called immediately to get my account current, and at that time the informed me I had to reapply for automated payments.
I thought all was good after that, but 6 months later I was getting a pre-approval letter done to put an offer on a new house. When my mortgage broker informed me I took a 100 pt hit or my credit after being reported to the credit agencies by Bellco. I called Bellco and they were no help and directed me to an online customer dispute page.
I explained the situation to there dispute department and this was the response they gave me.
Your dispute has been researched and we have found the information we provided to the major credit reporting agencies is accurate. Therefore, no update will be submitted to the credit bureaus regarding this dispute.
Thank you for your membership.
Sincerely,
Bellco Credit Union
After being a customer for over 7 years with numerous vehicles under lease or loan youd think theyd care a little more. Now I have little to no repercussions to fix my credit score all because I was missed one $271 payment.
I will be moving all my loans to another bank and Id suggest you never ever use this company. Just look at their ratings on all platforms, its evident hey dont care about customers.