Budget Truck Rental

David Magnussen _{on Google}

Mar 7th, 2024

Bill, not the best representative for budget rental

Andrew Barone _{on Google}

Feb 16th, 2024

Super pleasant and nice guy...very helpful! A much better experience than they place we ended up canceling last night (U-Save)!

Joey Fedak _{on Google}

Nov 5th, 2023

Guy was nice but he charged me over $300 for a service not in my quote and never requested. Then to try and fix the situation I have been jerked around via email and over the phone by budget for almost 2 weeks. On top of that, customer service claims they can't get in contact with this location because no one will answer the phone. Don't trust them. They will rob you.

james boman _{on Google}

Oct 17th, 2023

I rented a truck from this location to move from Florida to Arizona, a distance of 2,200 miles. The truck they assigned me should never have been rented out for such a long road trip. It had 146,000 miles on it and was pretty banged up and had a number of problems.
The check engine light was on when we left the pick up location and it started flashing on us while we were passing through Jacksonville. Every time we pressed on the gas pedal it would hesitate to accelerate. We called the roadside assistance company that budget uses and they required us to stop to have it inspected by a mechanic. The mechanic determined that one of the cylinders was misfiring. It took 2 hours to address the problem.
The steering wheel shook/vibrated pretty violently for about the first half of the 30 hour drive. It was extremely uncomfortable to drive the truck like that. I took a closer look at the front tires and noticed the drivers side tire was almost completely out of tread and not worn uniformly while the other tire looked fairly new. I finally got fed up with it once we arrived in Houston and called the roadside assistance service again to have the tire replaced. This took about 4 hours to complete. The truck drove great after that tire was replaced.
The drivers side door was not completely flush with the frame of the truck when the door was closed so this allowed water to poor in onto me while we passed through a downpour. Also, the windshield wipers were clearly overdue for replacement as they did a horrible job of clearing the windshield.
We went through an area of colder temperatures causing the windshield to start fogging up. We turned on the window defroster and discovered the heater didnt work.
When I dropped the truck off in Arizona the agent made a comment that this truck should never have been rented out in its condition, even before I told him all the problems we encountered. This business did a poor job of making sure they rented me a safe and reliable truck to take on a cross country move. Budget only gave me a 35% refund for the inconvenience.