Appliance Service Specialists Inc

Ryan J. Negri _{on Google}

Oct 24th, 2022

Update: The two parts to repair the fridge cost $212 and I installed them myself. Saved over $500 by doing so. Do not hire this company!
Absolute scammers! Avoid at all costs!
I called them and told them my model number, serial number, and the problem with my refrigerator - the lights dont work.
They sent some 70 year old man out to do a $75 service call. He writes down the model and serial number and tells me my lights are out. But its ok because the $75 goes toward the service repair.
I waited 3 days because I didnt hear from anyone - the lady lies to me and says she just received the estimate so she sent it via text. $727 to replace two lights in my refrigerator!!! Seven hundred dollars!!!
I immediately tell them Im not paying this and I showed them the parts, which were 70% less than what they were charging. She says that might not be the right part. But it is, I called Whirlpool.
They wanted $250 just in service to replace the lights!! I am able to pop them in and out myself - it takes 30 seconds.
I asked them to refund my $75 because I was scammed and at that moment SHE CHARGED MY CARD!! She knew I wasnt moving forward so they got any money they could from me.
Ill be charging back the $75 on my credit card and leaving reviews on every single review site they have an account with.
Terrible people, terrible company, and even worse service.

Jennifer de Caussin _{on Google}

Jan 29th, 2020

Excellent service. Nice program they use that sends reminders and updates.

Gwen Lyle _{on Google}

Jan 20th, 2020

I called for a microwave repair and had an appointment for the technician to come out. He did not come at all, but came the next day. He ended up charging me $338 to replace two door switches. He left the package for one on the counter and I looked it up. It was $4 retail, but he charged me $70 each. When I called to complain they denied he used that switch, but said he used a $40 switch but I had to pay the markup. Wow.

margarita mclaughlin _{on Google}

Aug 8th, 2019

The office service staff was very helpful and quick to setup appointments.
EVERYTHING ELSE IS TERRIBLE AND UNPROFESSIONAL!!!
The service technician that was sent out to see why my washer was leaking was WORTHLESS.
He spent 10 minutes inspecting the machine from the periphery, didnt bother to pull it out. He was told there was a small leak at the end of the cycle. He reported the tub was unbalanced and would charge me $125. per hour labor to level it. That would entail turning the knobs on the bottom of the washer.
HE NEVER TURNED THE MACHINE ON!
When I called to report my dissatisfaction I was told, he didnt turn it on because of the possible water the damage to my property.
When the neighbor turned the machine on and noticed a water leak in the drain line we shut the machine off.
TERRIBLE CUSTOMER SERVICE!

Claudia Kirk _{on Google}

Aug 11th, 2018

very pleasant over the phone, didn't use their services, but was so appreciative of their help!