Best Western Turquoise Inn & Suites

Dearest Katie Shelley,We apologize for the inconvenience you experienced during your stay with us. Your feedback is important, and we take such concerns seriously. We will review the situation and ensure that this situation does not happen on our property again . Our goal is to provide a positive experience for all our guests, and we regret any discomfort you encountered during your stay. Thank you for bringing this to our attention, and we will strive to improve our service. Guest safety and comfort are of utmost importance to us, and we apologize for the staff whom was and is no longer on our team, he should have been 100% on the issue right when it happened. Our Team here is fully trained with the equipped tools to handled problems such as this. We'll continue working hard to provide the best experience possible for our guests. If you decide to forgive us and give us another chance in the future we would love to give you the full experience of how our team here care about you first! We're truly sorry this slipped through our fingers and you had to leave dishearten with this negative experience on your travels. Rude and unhelpful behavior from staff is not representative of our standards of hospitality, and we sincerely apologize for the inconvenience you encountered. Additionally, your feedback is important to us, and we'll use it to address these issues internally and work towards providing a more pleasant experience for our guests in the future. We appreciate your valuable input, and we hope to have the opportunity to make amends during any potential future stay!Eva-Agm