Martin Glass

J Benfield _{on Google}

Mar 12th, 2024

AMAZING business!!
I had a stove door for my parents that the glass broke. They were told they needed to get a whole new wood stove-which was absurd. I called Martin Glass and the person answering the phone was courteous and provided accurate information. Since my parents live on the coast I had to go pick up the door, get it repaired, and then drive it back down. It was a tall order to ask them to have it repaired by Friday when I dropped it off on Monday afternoon... But, they did it!!!!! I appreciate them SO MUCH! It was a blessing to have it back to my parents so quickly since it is their only source of heat. I have been here a couple of times before and they are always affordable and fair. I highly recommend them!!!

Courtney Goodman _{on Google}

Mar 7th, 2024

Update: After my last review, I was contacted by Martin Glass and offered an explanation on the owners behavior and an apology. They were able to get me scheduled quickly and got my glass installed this morning. It was about a week for the glass to get in, and total time having someone in the house (measuring and intalling) was less than 15 minutes. Aside from the initial experience with the company, this was definitely a five star experience. The man who did the measure and install was very kind.
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Original review:
Called Martin Glass on the direction of Parr Lumber to get new glass for a broken window. The initial woman I spoke with was kind and helpful in getting a measuring appointment set up. The day of the appointment, no one showed up. I called many times over an hour after the appointment, hoping to get an ETA. When I finally got a call back from Martin himself, I asked if he was impacted by inclimate weather and needed to reschedule and he said "no I'm in the office I just completely forgot," okay...? So I asked if he could still come that day, to which he said "no today is completely off the table." Again, okay? So I ask if he can come the next morning and he initially agrees but when I ask what time he said "well I don't have my calendar in front of me so I will call you in the morning and let you know what works." Sure, let me put my whole day on hold, but I need new glass, so okay. The next day came and went, and I still have never been contacted.
I'm not going to beg you to let me give you my business and money. Bizarre behavior for a business owner.

Julie Rohrer _{on Google}

Feb 14th, 2024

I had 3 windows in my home with broken seals. I contacted Glass People, Tualatin Valley Glass, and Martin Glass. Martin Glass was not only the most reasonably priced, but they were also weeks quicker in getting the glass ordered and installed. They were very professional in coming to measure and in the installation. The new windows are beautiful. I will never use anyone but Martin Glass. They showed that they cared about having me as a customer.