Gem Factory

Russell Buchmiller _{on Google}

May 9th, 2023

Rude

Redeana Coley _{on Google}

Sep 17th, 2022

John replaced the shank on this Rhodolite garnet ring for me. The design comes down unevenly from the sides so I was worried how it might turn out. Welp. No need to have fretted for nothing. Beautiful work. The chains on the right, you can not see or feel where these tiny things were repaired. I love this place. Reasonable on price and turn around time.

Lori Beach _{on Google}

Jun 29th, 2022

My mom had bought a ring and took it to them to get resized. The gentleman did a great job. She was very happy. Thank you

Elsa _{on Google}

Apr 28th, 2022

Customer service: 4/5
Quality: 5/5
Time Spent Here: 10-15 Minutes
As a note they only accept cash, also it's by appointment only.
The location has moved from its current address listed on google, so make sure you ask for an address and/or directions.
There's also no where to sit down so you might have to wait in your car, parking is a bit awkward too (As is leaving because man is it a busy area)
The woman who answers the phone can be very rude and testy, I get it you have a lot going on - there's a lot of phone calls it tends to be just you, however perhaps you should update the location on google before blaming customers for not knowing the location. She was SO rude when I asked for directions, I was running late to my appointment that I had set up due to a previous appointment at the doctor running late. I arrived at the address on google, and it's incorrect. She proceeded to get really annoyed and huffed at me saying "This is why I always ask customers if they know where to go" Well, I would if google was correct, which as the owner of the business it's your job to update that. It isn't the customers job to read your mind, you did not give me directions during our initial conversation, I get this can be stressful but I was very polite every time I talked to you - please do not take your frustration out on the customers.
The man who fixed my jewelry though, absolute gem. I almost didn't go to my appointment because the woman made me so distraught after how rudely she acted on the phone, but I really needed this done so after around 20 minutes of driving we found the new location. I wanted my grandmothers engagement ring upsized by 1 to fit me, he did it in about 10-15 minutes, also let me know if it was real or fake. He didn't even mind that I was late for my appointment, was just happy I showed up & found the location. He was patient while we waited for my husband to return with some money. He charged my $25 but I paid $40 due to waiting and he did such a great job. You can't even tell that he upsized the ring, I can't wait to wear it. As others mentioned he has a small hearing problem, but its not that bad at all. Just raise your voice slightly and he can hear you just fine.