North Central Mental Health

Veronicamay Bratcher _{on Google}

Mar 29th, 2024

My doctor clearly took my mental health concerns as a huge joke. At one point she forgot to send my medication into the the pharmacy, 2 months in a row actually. When I questioned the medication not being there the first time, she chuckled and said well they didnt have it, because I never sent it in..I called to request it be sent and was never even given a call back! anytime i expressed concerns, she would simply say okay, Im going to leave everything the same, lets make the appointment for next month. I am with a new doctor who has taken me off of 2 medications that were so low dose theres no way they could be helpful with my diagnosis. One of the medications could have potentially made things a whole lot worse for my mental health. Please consider other places, and only use this place as a last resort or an in between to give yourself time to find a compassionate establishment. I mean, people who deal with mental health issues, already have a tough enough time honestly.

Kristy Mckay _{on Google}

Nov 29th, 2023

The building smelled like cat urine mixed with bleach. Including the restroom. I tried to tough it out and took a seat, but then a couple flies started flying around me when its almost December. I unfortunately had to turn around and walk out.

Lynn Meadows _{on Google}

Oct 2nd, 2023

I was a patient of Joe Rogers for 9 years and he helped a lot. When my life changed, all I did was call and ask to be his patient and he returned my call promptly and I started therapy the next week. He remembered my story, so we didn't have to waste any time on the past but could directly deal with my situation. Excellent service

Lauren Ziminski _{on Google}

Sep 28th, 2023

I would avoid this place at all cost and if you go there now let this be the sign to leave. I regret not leaving sooner when I saw the signs that the organization is completely nonfunctional.
The biggest issue is that no one answers the phone. Many of the phone lines hang up after no one answers because their voicemail box is full. It's nearly impossible to schedule an appointment and if you do your doctor will likely call you at a random time. If you miss their call you will not be able to get ahold of them.
The second biggest issue is when you tell them about the phones they'll gaslight you about it. They'll tell you it's strange their front desk person isn't answering the phones because they're so great. Or worse ignore you and blame you for being non-compliant with appointments making it harder for anyone else to take you seriously in the future. Considering how many people on Google maps alone have reported that no one answers their phones someone there has to know, but weare, after all, there for psychiatric care, so we are easy to toss aside like garbage.
This issue culminates when you're unable to get your medication. As everyone knows, it is incredibly dangerous to go cold turkey off of psychiatric medication. I don't know whether to insult their intelegence by believing people who work here don't know this or to assume the people who work here are cruel and heartless. It is likely a third option. They're removed from the situation and therefor able to avoid feeling any sort of responsibility for the suffering they cause their patients, and likely can't do anything about it anyway.
Thank you for coming to my Ted talk "Power Imbalance in Mental Healthcare: for the love of God answer your phones" if you'd like to stick around for the second session my next talk is called "Wait Times in Dermatology: Whew buddy I hope this mole isn't melanoma because I'm going to be dead before my appointment".