McCloskey Motors, Imports & 4x4's

Edwin Orellana _{on Google}

Mar 26th, 2024

Thank you Deshaun for helping me with getting a new Dodge Charger RT 2023. Deshaun was very patient and kind and helped me get the best pick for me.

aatef12 _{on Google}

Mar 24th, 2024

I wanted to get in a car ,I went there met with Sales consultant named Ramzy. He was great patient and got me great deal great payment and reliable vehicle I really liked the experience and I would recommend dealing with ramzy and this dealership good luck

Nathan Bertsch _{on Google}

Mar 19th, 2024

Tim was great at selecting a vehicle for me and made the car buying process very simple and easy! 5 out of 5 stars

George Ayala _{on Google}

Apr 7th, 2024

SCAM ALERT DECEITFUL practices! During the initial sale deal, I stated to the salesman that i must have a complete alighment, second key with FOB, window repair, tire jack, touch up paint completed and tools. I was specific in my request. When we started the paperwork, a sales manager Manny, demanded that we pay an extra $500 to complete the sale. We told him no and we all argued about the price of the vehicle and why we should or should not pay more money..
HERE IS WERE THE SCAM IS DONE AND APPROVED BY THE DEALERSHIP. Another manager (female store manager) approves the deal. The salesman states the finance manager is busy and will help us fill out the paperwork. He is told that all items of concern will be handled by the administration department. There is no reason to write a "WE OWE" statement, we will complete everything. We (the dealership) will even bring out the paperwork to your home so you do not have to wait. Now that all the paperwork is signed the dealership fails to provide the key (most expensive item). The manager states that the dealership does not have to provide a key because it is up to the administration depart to contact me. The administration department states that is up to the sales and financial department to ensure that is in the paperwork. The dealership states that they have no obligation to provide anything.
So why did the the dealership provide services without a "WE OWE" or a contract? it is not out of the kindness or to provided quality service for their customers. Those items are already paid for a the lowest cost. The jack that does not fit the current vechile, it came from another car. A windshield repair man is on retainer along with those services are done in house.
They refuse to acknowled that I am owed a second key with FOB because they would have to go outside their service to provide a service at another dealerships cost that is almost $700.
So beware and always have all your concerns on the "WE OWE" at this dealership. They will blame each other and put you in the middle and not honor their agreed upone deal. They teach their young salesman to play the carsales man game. FIND A DIFFERENT PLACE TO BUY YOUR CAR!!!!!

Dan Golden _{on Google}

Mar 23rd, 2024

I chose this dealership based on its television ads stating McCloskey had received numerous dealership excellence awards. I felt, as such, they surely check all inventory for any obvious mechanical or structural issues before listing them for sale. I also felt, since they had been awarded an "excellence in customer service" award they'd stand behind any sales they make.
On March 4, 2024 I paid McCloskey Motors on Academy Blvd a visit. I was met by a very personable sales person by the name of Hunter. I explained what I was looking for as well as stating I had seen a vehicle in their ads I was interested in.....a 2016 KIA Forte with 69K miles. We took a test drive and began "dealing."
My negotiations came down to dealing with the sales manager, Manny. After several "back and forths" we arrived at a deal. I paid cash for the vehicle.
After driving the KIA a bit I noticed the steering wheel was not aligned properly. Nothing dangerous, just quite annoying. Then yesterday, March 18, 2024 was warm enough to necessitate use of the air conditioner. Not only did the air conditioner not blow cold....it didn't even blow cool. In addition the button that enables outside or re-circulation of air was stuck in the re-circulate position.
I made my way to the dealership. First person I saw was Hunter. When he greeted me I explained the issues as well as advising I needed to talk to the business office concerning some paperwork.
Upon leaving the business office I spotted Hunter in an office talking to Manny. I was motioned in and advised to take a seat. When I began explaining these three issues to Manny, Hunter left.
I told Manny my greatest concern was the air conditioner but would like to have the steering wheel alignment and air circulation fixed as well.
Manny said he "hoped" all that would be needed would be to charge the air conditioner. He went on to explain to me how the company had cash set aside to take care of such issues and he would see if the service department could take a look at it today....which I appreciated.
He then said the steering wheel alignment and air circulation button were different and would not be taken care of by the company. I was shocked....."Manny, you're not serious." His statement was "sir, you purchased a used vehicle." I agreed but exclaimed...."these problems existed prior to my purchase." Again "sir this is a used vehicle, you purchased a used vehicle." I again protested and asked "what would have been done had I noticed the problems before making the purchase?" Manny's answer..."we would have negotiated" he then said "I'll see if I can get service to look at the air conditioner."
It was quite obvious McCloskey felt they had no responsibility to fix issues that were present prior to and discovered shortly after the purchase. I agreed to have the air checked. Manny called someone and said, "yes sir....service will look at your car."
After sitting in their waiting area for more than 45 minutes I got up and walked outside. I spotted my car, not in the service bay but parked in the parking lot.
As I started walking back toward the office Manny apparently realized I had seen my car and waved to me....."I'm taking your car to the other service department." Some one immediately drove the car to the lower level service area.
I waited a few more minutes then decided to go to the service department and see what they had found. What I discovered was my car, again, NOT in a service bay but parked in the parking lot near the service bay.
I went to the service department, got my keys and departed the area.
If how I was treated in this transaction is an example of "excellence in customer service" I surely don't want to see what less and excellent is!!!
I shall never patronize McCloskey Motors again. In addition I shall advise all family members friends and anyone reading this review.....BUYER BEWARE. In fact....don't even put McCloskey Motors on your list of possible dealerships.