Key Private Bank

Dominique Domo _{on Google}

Dec 15th, 2021

KeyBank stole money out of account and trying to play me like I’m a uneducated black woman!!!! December 15,2021 is when it happened and my account information was adjusted overnight to show different,I wish I would took pictures that day when my account reflected the missing money!!!! Now it’s days before Christmas and my money is missing , I will be reporting this to the Better Business Bureau

SIMPLY UNIQUELY Unique _{on Google}

Nov 17th, 2021

Bad customer service

Premier Ponytail Band _{on Google}

Oct 7th, 2021

The customer service was very rude I refuse to continue business with this institution. watch out for fraud with this bank!!!

Maria Jakovic _{on Google}

Sep 21st, 2021

This bank and freedom mortgage are a joke ,,,
I have the home loan not by choose but my loan was transferred from pulte to freedom mortgage and I don’t have anything good to say about Neither of this 2 companies not even one good word it’s sad to know that the representatives are not knowledgeable to know anything any simple question you ask but they have to put you on hold for minutes to hours I’m researching your question , excuse me whattttttt ,,, spoke to 5 representative and on line fredoom mortgage it showed that my loan was payed in full on October 5Th and then I come to find out that is not on October 13 at 11pm I decided to log in to my online account with freedom mortgage and it indicates I do for the October and November payment on November 1st ,,I was furious I called freedom mortgage the next morning spoke to a representative to tell me that the previous representers gives you wrong information you’re not supposed to make the payment on freedom mortgage online services you supposed to send them certified check for the payoff and ask him is it the amount or what is the reason of the certified check for the payoff even do I made large amounts of payment previously and they went thru, did not know to tell me ,,, so all the previous representative ware informing me that the payoff went thru and online services showed payed off what a joke this company’s are becoming too be , like Where is the level of their knowledge , there ethic and humanety to do the right thing 🤔 by lying and misleading clients is not the right thing to do woooow really What a joke .I was supposed to speak to a professional representative at the huge company that should have the right answers and right directions for me so here I am October 14 I got to take time out of my busy schedule to go to the bank and make a certified check wired and hopefully that solve this but right now I have so much doubt and waiting to see what else can go wrong,,, I totally lost confidence in them and I’m so so blessed and thankful to god that I’m able to pay it off and don’t have to deal with this jokesters or this company again and they lost my business for ever and everyone person I know around me ,, take good care people and people will take good care you back ,, you forgot the Simple rules of our human existence .

Joe _{on Google}

Sep 3rd, 2021

Showed up on a random, nondescript Tuesday, NOT a holiday, to retrieve some critical documents from my safe deposit box necessary to get my daughter off to college and renew my driver's license, only to find the branch unexpectedly CLOSED! While three other customers walked up, and then walked away unserved, I called the phone number posted on the door only to hear an automated message that the lobby was open M-Sa which aligned with the sign on the door; NO notification was posted on the door regarding why the branch might be closed. In desperation, I called the 800 number only to be told that it was a Key Bank community service day, and that many branches were closed, or would close early. Really??? It's 2021 and a national bank chain can't send out a simple automated email notification letting customers know of an unusual closure? How many thousands of Key customers across the country visited their bank that day with important personal and business needs only to find it unexpectedly closed with NO COMMUNICATION OR EXPLANATION??? Unethical and inexcusable!!!